Shamsan Baalawi
94-02 Astoria Blvd East Elmhurst,NY
Summary
Dynamic leader with a proven track record at Nouraldeen Korin, excelling in sales strategy development and visionary leadership. Spearheaded market expansion and sales initiatives, driving significant revenue growth. Expert in customer relationship management and market analysis, consistently exceeding sales goals through strategic planning and team motivation.
Overview
13
13
years of professional experience
Work History
Customer Service and Sales Manager
Nouraldeen Korin
94-04 Astoria Blvd East Elmhurst , NY
01.2012 - Current
- Created and presented monthly reports to management on sales performance.
- Managed daily operations of sales department, including supervision of staff members.
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Collaborated with marketing team to create promotional materials for target customers.
- Established relationships with key clients, while maintaining existing customer base.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Implemented process changes to streamline sales department workflow.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Maintained accurate records of all transactions between customers and company representatives.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Executed strategic sales plans to expand customer base and revenue.
- Performed sales consultations and educated clients on products and services.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Supported sales team members to drive growth and development.
- Gained market share in new sales performance through aggressive team training.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Oversaw regional and local sales managers and staff.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Used change methodologies to increase sales and led projects for increased productivity.
- Conducted market research and reported on competitors.
- Coached, developed and motivated team to achieve revenue goals.
- Resolved customer complaints regarding sales and service.
- Directed and coordinated products, services and sales activities.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Achieved company growth and brand development through market expansion and sales.
Education
High School Diploma -
William Cullen Bryant High School
48-10 31st Avenue Long Island City NY06-2011
Skills
- Sales strategy development
- Customer relationship management
- Market analysis
- Sales forecasting
- Data analysis
- Team leadership
- Employee training
- Vendor negotiations
- Report generation
- Client consultations
- Promotional material creation
- Process improvement
- Conflict resolution
- Performance metrics
- Account management
- Strategic partnerships
- Sales closing techniques
- Consultative and relationship selling
- Prospecting and telemarketing
- Sales coaching
- Excellent communication skills
- Visionary leadership
- Exceeds sales goals
- Trend analysis
- Market and competitive analysis
- Risk mitigation
- Sales territory growth
- Sales operations
- Staff management
- Revenue forecasting
- Project management
- Change management
- Fortune 500 company sales background
- Exceptional multi-tasker
- Analytical problem solver
- Verbal and written communication
- B to B sales
- Extensive personal network
- Decisive
- Sales engagement techniques
- Contact follow-up
- Sales presentations
- Process optimization
- Market intelligence
- Profit and revenue-generating strategies
- Proposal development
- Vendor management
- Financial records analysis
- Key account management
- Superb time management
- Territory sales management
- Resolution-oriented
- Strategic planning
- Order management
- National account management
- Profitability optimization
- Performance coaching
- Business development and planning
- Sales and market development
- Operations
- Prospecting skills
- Cross-functional collaboration
- CRM software
- Complex project negotiations
- Market research, forecasting, and analysis
- Product knowledge
- Sales process
- Motivational skills
- Lead generation
- Performance management
- Sales planning
- Vendor relationship management
- Marketing campaign analysis
- Product and service management
- Compelling sales proposal writer
- National accounts management
- Sales processes
- Market research
- Social media savvy
- Lead database management
Timeline
Customer Service and Sales Manager
Nouraldeen Korin
01.2012 - Current
High School Diploma -
William Cullen Bryant High School