JOHNYITA CHAVIS
Greensboro,North Carolina
Summary
Results-driven Customer Service Professional with 7 years of experience in delivering client support. Expertise in conflict resolution, effective communication, and managing high-volume workloads. Strong skills in data entry, active listening, and problem-solving, with a focus on teamwork and adaptability to evolving business needs.
Overview
12
12
years of professional experience
Work History
Customer Service/ Sales Account Manager
GFL-Environmental
Graham, NC
06.2023 - Current
- Delivered exceptional customer service and professionalism across in-person, telephone, email, and web interactions.
- Sought orders from current and prospective customers to grow customer base and drive sales.
- Supplied price quotes and credit terms to potential customers while preparing sales contracts.
- Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
- Executed credit checks on new customer applications to assess financial risk.
- Consult Sales Manager or Facility/General Manager prior to deviating from book rates.
Customer Service Account Manager
Biogen
Durham, NC
12.2019 - 04.2023
- Advocated for patients in program enrollment, reimbursement processes, and affordability support to enhance access to care.
- Delivered comprehensive inbound and outbound support to clients, beneficiaries, and providers, ensuring timely resolution of inquiries.
- Documented enrollment requests, status updates, complaints, and grievances to maintain accurate records and facilitate follow-up actions.
- Review documentation for prior authorizations and appeals in accordance with program guidelines.
- Verify eligibility and benefits for treatments, hospitalizations, and procedures.
- Maintain knowledge of major payer types including Medicare, Medicaid, VA, and commercial insurance.
Delinquent Mortgage Collector
IBM
Durham, NC
11.2018 - 11.2019
- Negotiated payment arrangements and provided solutions for customers.
- Conducted financial analysis to facilitate loan modifications and resolutions, improving customer retention.
- Managed inbound and outbound communications to resolve delinquent auto loans, enhancing customer satisfaction.
- Processed loan documentation and maintained accurate account records to ensure compliance and support timely loan resolutions.
- Ensured compliance with company policies and regulatory standards.
Customer Service Representative
Xerox
Raleigh, NC
09.2014 - 11.2018
- Resolved customer issues promptly, contributing to high satisfaction levels.
- Managed customer inquiries via phone, email, and chat, ensuring professional communication.
- Documented interactions clearly in company systems.
- Multitasked across multiple platforms in a fast-paced environment.
- Collaborated with team members to meet performance targets.
Education
High School Diploma -
Southern Vance High School
Henderson, NC06-2012
Skills
- Excellent Customer Service
- Call handling
- CRM Software Management
- Sales Strategy Development
- Microsoft Office expertise
- Multitasking & Time Management
- Problem-solving skills
- Work organization
- Oral & Written Communication
- Empathy & Active Listening
Timeline
Customer Service/ Sales Account Manager
GFL-Environmental
06.2023 - Current
Customer Service Account Manager
Biogen
12.2019 - 04.2023
Delinquent Mortgage Collector
IBM
11.2018 - 11.2019
Customer Service Representative
Xerox
09.2014 - 11.2018
High School Diploma -
Southern Vance High School