Summary
Overview
Work History
Education
Skills
Timeline
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STACY LYNCH

Lansing,Michigan

Summary

Goal-oriented manager with distinguished experience in Sales/Customer Service industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

26
26
years of professional experience

Work History

Sales Training Manager/Customer Service Manager

Evolve Tele-Services Inc
11.2003 - Current
  • Recognized and rewarded top-performing employees for their outstanding achievements in training programs, fostering motivation and driving further success.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Facilitated business by implementing practical networking techniques.
  • Increased sales team performance by developing and implementing comprehensive training programs.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Evaluated trainee performance to provide individual coaching, tools and constructive feedback.
  • Improved revenue generation of new hires 40% by implementing new, improved onboarding process.

Sales Representative

Protocal
02.1998 - 11.2003
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Managed 75 calls daily and sold over 25,000 Total Gym Systems.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Recommended complementary purchases to customers, increasing revenue.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

Education

High School Diploma -

Holt High School
Holt, MI
06.1996

Skills

  • Excellent Communication
  • Strategic account development
  • Sales Statistics Analysis
  • Employee Retention
  • Analytical problem solver
  • Goal Setting and Achievement
  • Sales strategy development
  • Customer Complaint Resolution
  • Consultative Selling Techniques
  • Data Confidentiality
  • Operations Management
  • Verbal Communication
  • Organization and Time Management
  • Team building
  • Problem Resolution

Timeline

Sales Training Manager/Customer Service Manager

Evolve Tele-Services Inc
11.2003 - Current

Sales Representative

Protocal
02.1998 - 11.2003

High School Diploma -

Holt High School

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STACY LYNCH