Erik Simonson
Cincinnati
Summary
Results-oriented Sales and Operations Manager with expertise in customer relationship management and conflict resolution. Streamlined operations to enhance efficiency and customer satisfaction, while implementing planning initiatives to reduce costs and boost productivity. Skilled in identifying industry trends to drive growth opportunities and business expansion. Committed to overcoming challenges with a strong work ethic and adaptability.
Overview
25
25
years of professional experience
Work History
V.P. of Sales and Operations Manager
Bearcat Xpress Inc
Cincinnati
09.2001 - Current
- Directed sales strategies to enhance market presence and drive growth.
- Developed relationships with key clients to maximize revenue potential.
- Cultivated relationships with key clients, enhancing customer loyalty and retention.
- Developed strategies to improve customer service and sales efficiency, maximizing profitability.
- Managed daily operations, optimizing workflow and resource allocation.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
Some College (No Degree) - Business Management
University of Cincinnati
Cincinnati, OHSkills
- Customer relationship management
- Performance metrics
- Team leadership
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- P&L management
- MS office
- Revenue generation
- Business development
- Market penetration
- Customer retention
- Operations management
- Issue resolution
Timeline
V.P. of Sales and Operations Manager
Bearcat Xpress Inc
09.2001 - Current
Some College (No Degree) - Business Management
University of Cincinnati