ERIK SNYDER
Center Harbor,NH
Summary
Results-driven manager with expertise in inventory analysis and store operations. Proven ability to enhance customer service and train staff effectively, driving operational efficiency and customer satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Manager
E.M. Heath's Ace Hardware
Center Harbor, New Hampshire
07.2001 - 01.2026
- Opened and managed new hardware store, overseeing operations for two locations.
- Trained and mentored staff to enhance customer service skills and product knowledge.
- Coordinated staff schedules to optimize coverage during peak hours and events.
- Conducted regular performance evaluations and provided constructive feedback to team members.
- Oversaw inventory management, including ordering and stock control processes.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed promotional displays and organized merchandising strategies, enhancing store visibility and customer engagement.
- Monitored inventory levels and placed orders to restock shelves.
- Ensured compliance with safety regulations and company policies.
- Updated and maintained store signage and displays.
- Performed regular price checks to ensure competitive pricing.
- Built relationships with key customers, expanding business networks and identifying new opportunities.
- Participated in yearly hardware conventions nationwide to foster relationships and acquire knowledge about emerging industry trends.
Education
Certificate of Completion - Hotel Executive Development
Hesser College
Salem, NH02-1997
Skills
- Inventory analysis
- Forklift operator/trainer
- VIP customer service liaison
- Benjamin Moore Paint Expert
- Two store operations oversight
- Purchasing
Certification
Forklift operator & Licensed OSHA trainer
Accomplishments
"Million Dollar Club" for selling over $1M retail at Wilsons Leather.
Timeline
Manager
E.M. Heath's Ace Hardware
07.2001 - 01.2026
Certificate of Completion - Hotel Executive Development
Hesser College