Julius Rasho
Savvy Sliders
Sterling Heights
10
years of professional experience
Results-oriented professional experienced in customer service and staff training. Successfully developed programs that boost staff performance and customer satisfaction, leveraging strong decision-making and time management skills to drive operational success.
Results-driven operations manager with a proven track record of cost management and process improvements. Expertise in staff training and conflict resolution to enhance team performance and customer satisfaction.
Work History
Manager
2 Years 1 Month- Oversaw daily operations to ensure smooth workflow and customer satisfaction.
- Implemented process improvements reducing operational costs while maintaining quality standards.
- Developed training programs enhancing staff performance and service quality.
- Managed inventory control, optimizing stock levels and minimizing waste.
Owner
2 Years 11 Months- Developed and implemented marketing strategies to increase customer engagement and brand awareness.
- Trained and mentored staff on best practices for food safety and customer service excellence.
- Oversaw daily operations, ensuring quality and consistency in food preparation and service.
- Managed inventory control processes, optimizing supply chain efficiency and reducing waste.
- Implemented cost-saving initiatives that improved overall profitability without compromising quality.
- Managed day-to-day business operations.
Retail Sales Associate
10 Months- Processed sales transactions accurately using point-of-sale systems, ensuring efficient checkout.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained store displays and merchandise organization, contributing to an appealing retail environment.
- Collaborated with team members to achieve daily sales targets and improve service quality.
Busser
9 Months- Assisted servers by promptly clearing tables and resetting for new guests.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Supported kitchen staff by efficiently delivering plates and utensils during peak hours.
- Collaborated with team members to ensure timely service and customer satisfaction.
Online Marketer
1 Year 6 Months- Developed and implemented targeted online marketing campaigns to increase brand visibility.
- Analyzed website traffic and user engagement metrics to optimize digital strategies.
- Managed social media platforms, enhancing community interaction and customer engagement.
- Collaborated with sales teams to align marketing strategies with promotional initiatives.
Swim Instructor
1 Year 8 Months- Delivered tailored swim lessons for various skill levels, ensuring safety and comfort in water.
- Developed and implemented engaging lesson plans to enhance student performance and retention.
- Monitored individual progress, providing constructive feedback to students and parents regularly.
- Trained new instructors on effective teaching methods and safety protocols.
Education
High School Diploma
Associate of Arts - Finance
Skills
Operations management
Staff management
Team leadership
Staff training and development
Task delegation
Staff development
Conflict resolution
Task management
Goal setting
Complex Problem-solving
Decision-making
Data analysis
Cost management
Inventory analysis
Employee training
Shift scheduling
Staff training
Timeline
Manager
Savvy Sliders
09.2024 - CurrentRead More
Owner
Savvy Sliders
08.2021 - 07.2024Read More
Retail Sales Associate
Wild Bills
08.2020 - 06.2021Read More
Busser
Nara Hibachi
11.2019 - 08.2020Read More
Online Marketer
Quality Restaurant Equipment Masters
05.2018 - 11.2019Read More
Swim Instructor
Aqua Tots
09.2016 - 05.2018Read More
Sterling Heights High School
High School Diploma
Read More
Macomb Community College
Associate of Arts from Finance
Read More