Erik Temple
New Orleans,LA
Summary
Dynamic Customer Service Specialist with a proven track record, excelling in quality assurance and appointment scheduling. While skilled in process improvement and and resolving customer inquiries and/or complaints, I effectively enhanced employee recognition programs and streamlined clerical operations, ensuring high customer satisfaction. Strong organizational and interpersonal skills drive my success in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Customer Advocate
Safelite Auto Glass
Kenner, LA
05.2025 - Current
- Assisted customers with scheduling glass repairs and replacements.
- Addressed customer inquiries and resolved issues in a timely manner.
- Educated customers about product features and service offerings.
- Managed approximately 40 incoming, calls, and emails from customers and vendors.
- Collaborated with technicians to ensure timely service delivery.
- Processed and invoiced customer orders using internal management systems efficiently.
- Maintained accurate records of customer interactions and transactions.
- Recorded detailed notes in customer accounts for future reference and follow-up.
- Provided customer support through phone, email and chat channels.
- Escalated complex customer cases as necessary to appropriate teams and departments.
- Tracked progress on open cases and updated customers regularly on status changes.
- Utilized various software tools such as CRMs or ticketing systems for tracking purposes.
Customer Service Administrator - Quality Specialist
Southeastern Freight Lines
Destrechan, LA
08.2022 - 04.2025
- Handle incoming phone calls from customers, drivers, and 3rd party freight forwarders
- Make out going calls to customers, drivers, shippers, and 3rd party companies
- Schedule at least 100 appointments per day
- Run corporate reports each morning
- Maintain 3 separate email inboxes
- Work with drivers and freight handlers to locate and properly route freight
- Assist the account manger with any sales needs
- Process any billing corrections
- Promote company morale for the entire service center by managing employee ACTION and recognition program
- Maintain an neat and professional filling system with records for every single employee in the service center
- Lead monthly quality meeting
- Gather, process, and resolve employee ACTIONS and Recognitions
- Run and manage multiple software applications at once
Jobs Manager
Millerfoto Sports Photography
Metairie, LA
09.2013 - 05.2022
- Responsible for appointing and scheduling jobs
- Maintained a staff of 20 people
- Managed all paperwork for each job
- Maintained schedule for all employees
- Trained and supervised all new employees
- Performed daily in a highly Competitive Sales environment
- Managed and distributed all company equipment
Teller
Wells Fargo
Denton, TX
01.2009 - 07.2013
- Handled large cash transactions up to one million dollars
- Recommended new products and services on a customer-need basis daily, to fill my quota
- Handled all deposits, withdrawals, both commercial and personal
- Maintained a steady flow of traffic at all times
Education
Associates - Business Administration
Delgado Community College
New Orleans, LA12.2020
Skills
- Billing correction
- Appointment scheduling
- Time management
- Process improvement
- Organizational skills
- Freight Experience
- Data Entry
- CRM software knowledge
- Billing and invoicing
Timeline
Customer Advocate
Safelite Auto Glass
05.2025 - Current
Customer Service Administrator - Quality Specialist
Southeastern Freight Lines
08.2022 - 04.2025
Jobs Manager
Millerfoto Sports Photography
09.2013 - 05.2022
Teller
Wells Fargo
01.2009 - 07.2013
Associates - Business Administration
Delgado Community College