Jacqueline Silva

Scheduling, helping technicians with work orders, confirmation calls, ordering materials and parts, checking in and out customers.

• Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
• Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
• Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
• Developed strong rapport with clients through consistent follow-up and attention to detail.
• Assisted customers with opening accounts and signing up for new services.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Addressed and resolved customer complaints and issues to improve satisfaction.
• Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.

• Collaborated with team members to develop innovative sales strategies for maximizing profitability.
• Exceeded corporate quotas for monthly policy sales.
• Negotiated favorable terms with underwriters on behalf of clients, effectively balancing risk mitigation with cost considerations.
• Streamlined the sales process by utilizing technology tools for efficient data management and communication.
• Developed new business opportunities through networking events, community involvement, and referrals.
• Enhanced client retention rates with timely follow-ups and personalized attention to individual concerns.
• Achieved sales targets consistently by identifying customer needs and offering suitable products and services.