Nathaniel Wesley Jr
Springfield
Summary
Dynamic and results-driven professional seeking to leverage skills and expertise within a forward-thinking organization that values long-term growth and development. Committed to contributing innovative solutions and fostering collaborative environments that drive success. Eager to embrace new challenges and opportunities aligning with career aspirations while delivering exceptional value. Passionate about continuous learning and professional advancement in a thriving workplace.
Overview
23
23
years of professional experience
Work History
Customer Advocate
Blue Cross/Blue Shield of Illinois
10.2023 - Current
- Assist Providers with Benefits / Eligibility inquiries and issues
- Set up & Close Benefits / Eligibility quotes for Providers following IL/TX state rules and mandates
- Investigate Prior Authorization / Referral / Predetermination inquiries and or documents on file.
- Conduct follow-up calls with Providers on any updates or changes to quoted benefits.
Honda Disability Rep
Sedwick
08.2022 - 08.2023
- Assist Employees with Disability Claims
- Set up & Close Disability Claims
- Process Disability Claims payments
- Investigate any discrepancies with information or payments.
- Conduct follow-up calls with employees or doctors for more important.
Workers’ Comp Email Intake Associate/ Customer Care Advocate
Amazon
11.2019 - 08.2022
- Assist with questions about any claims.
- Assist and coordinator them with correct departments.
- Assist Employees with Worker’s Comp Claims
- Answer emails in timely matter
- Collect important information from employees and managers about claims.
- Coordinator with staff and managers about claims
Varies of Warehouse Jobs
Temp Agency
01.2017 - 11.2019
Production Specialist
Applied Underwriters
09.2015 - 10.2017
- Processing payroll checks
- Processing insurance claims
- Processing legal documents
- Mass mailing of time sensitive documents
Customer Service Representative/Call Center
Oticon
03.2015 - 07.2015
- Enter customer service orders.
- Contact dispensers concerning hearing device services, warranties, etc.
- Giving excellent customer service
- Use Microsoft office suite.
Delivery Helper
W.B. Mason/Action Staffing
02.2014 - 11.2014
- Delivery of customer orders
- Assist customers with any discrepancies in order.
- Inventory Control
- Use the electronic scanner.
- Learned the company procedures & practices.
Supply Chain Management
Elitecore Technologies
05.2009 - 05.2012
- Schedule of customer deliveries via UPS & FedEx
- Ensure customer orders are filled in a timely manner.
- Inventory Control of new and returned orders.
Data Entry
Lors Photography
08.2002 - 11.2009
- Customer Service
- Photoshop
Education
High School Diploma -
Linden High
Linden, NJ06-1997
Skills
- Microsoft Office
- Customer Service
- Data entry
- Data entry skills
- Upselling strategies
- Educating customers
- Conflict resolution
- Complaint handling
- Customer research
- Inventory control
- Inbound call management
- CRM software
Timeline
Customer Advocate
Blue Cross/Blue Shield of Illinois
10.2023 - Current
Honda Disability Rep
Sedwick
08.2022 - 08.2023
Workers’ Comp Email Intake Associate/ Customer Care Advocate
Amazon
11.2019 - 08.2022
Varies of Warehouse Jobs
Temp Agency
01.2017 - 11.2019
Production Specialist
Applied Underwriters
09.2015 - 10.2017
Customer Service Representative/Call Center
Oticon
03.2015 - 07.2015
Delivery Helper
W.B. Mason/Action Staffing
02.2014 - 11.2014
Supply Chain Management
Elitecore Technologies
05.2009 - 05.2012
Data Entry
Lors Photography
08.2002 - 11.2009
High School Diploma -
Linden High