Erik Zine
Pensacola
Summary
Dedicated professional with a results-oriented mindset and a commitment to collaborative success. Experienced in service roles, showcasing strong phone handling capabilities and adaptability to different customer interactions. Aims to contribute to organizational goals through effective communication and teamwork.
Overview
7
7
years of professional experience
Work History
Customer Experience Supervisor
TJ Maxx
10.2023 - Current
- Led a team of 8-10 associates to maintain high standards in customer service.
- Addressed and resolved customer complaints and rewards card inquiries effectively.
- Acted as key liaison for returned merchandise, enhancing customer experience.
Member Service Representative II
Navy Federal Credit Union
05.2021 - 09.2023
- Resolved account discrepancies associated with member credit cards through thorough analysis.
- Facilitated efficient transfers, payments, and setups for new accounts.
- Advised members on Navy Federal products and services to improve user understanding.
Chef/Line Cook
Azalea Trace
12.2018 - 04.2021
- Cooked guest/resident’s orders according to their preference.
- Employed food safety best practices and made sure all kitchen staff members did the same.
- Worked quickly and accurately during busy periods.
Education
High School Diploma -
Skills
- Effective time management
- Listening skills
- Adaptable communication
- Analytical problem solving
- Critical analysis
- Team collaboration
- Composure
Timeline
Customer Experience Supervisor
TJ Maxx
10.2023 - Current
Member Service Representative II
Navy Federal Credit Union
05.2021 - 09.2023
Chef/Line Cook
Azalea Trace
12.2018 - 04.2021