Lisa Anderson
Ogden,UT
Summary
Dynamic Customer Experience Supervisor at Delta Air Lines, Inc., skilled in effective problem resolution and customer service excellence. Successfully enhanced customer satisfaction through tailored support strategies and a positive service culture, achieving notable improvements in client trust and loyalty. Proficient in managing multiple tasks while maintaining a detail-oriented approach.
Overview
14
14
years of professional experience
Work History
Customer Experience Supervisor
Delta Air Lines, Inc
05.2011 - Current
- Leveraged advanced communication skills to effectively manage challenging customer situations, leading to increased trust and satisfaction.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Education
GED -
Dixie State University
St. George, UTSkills
- Customer service experience
- Task management expertise
- Effective problem resolution
- Effective time management
- Detail-oriented approach
- Proficient in handling multiple tasks
- Goal-oriented self-motivation
- Customer complaint resolution
- Customer acquisition
- Call center experience
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Experience Supervisor
Delta Air Lines, Inc
05.2011 - Current
GED -
Dixie State University
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