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When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premiere propane company, serving over 2 million residential, commercial, industrial and motor fuel propane customers. Together, our 8,500 dedicated professionals will deliver 1.5 billion gallons of propane from 1,400 distribution points across the United States.

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Job Summary:

The Customer Experience Supervisor (CX Supervisor) demonstrates effective business acumen and leadership skills to directly supervise an assigned team of CX Advocates. The CX Supervisor ensures his/her team of customer care professionals delivers an excellent quality experience for every step in the customer's journey. The CX Supervisor effectively coaches and manages team performance to achieve established key performance measurements and best practices in customer care and efficiency. The CX Supervisor provides direct oversight, skill/performance development and management, responds to escalated customer complaints, and drives operational effectiveness.

Key Characteristics:

* Ability to lead and supervise teams to meet performance objectives/standards; operates with high integrity and creates a trusting, open relationship with staff
* Highly collaborative; readily supports functions across the center and AmeriGas to achieve customer and operational excellence
* Leads team members to consistently achieve performance excellence; demonstrates positivity and creates a "can do" culture

Duties and Responsibilities:

* Responsible and accountable for the daily operation and the performance of a team of service professionals to meet and/or exceed operational performance goals.
* Supervises, trains, and motivates staff; ensures individual and team performance to goals, service level agreements and quality metrics, in compliance with client expectations; uses performance management process when necessary.
* Monitors/observes service contacts and activities to provide timely coaching to staff to improve effectiveness and productivity; conducts regular 1:1 feedback as well as preparing annual performance evaluations.
* Delivers/participates in product, process, and service training.
* Tracks and reports metrics, KPIs, and data as required by leadership.
* Participates in recruitment programs and interviewing/selection to hire high quality individuals as needed; effectively onboards new employees.
* Contributes to special projects.
* Proactively engages employees to build positive morale; fosters a fun and productive environment

Knowledge, Skills and Abilities:

* Demonstrated success in service/support operations and direct supervisory responsibilities
* Working knowledge of contact center operations, key performance metrics, and expense management.
* Demonstrates a high level of integrity and ethics; makes sound decisions in a dynamic and fast-paced business environment
* Excellent verbal and written skills. Competency in effective business writing.
* Ability to analyze statistical and performance data, develop management summary reports and proactively develop action plans.

Education and Experience Required:

* Bachelor's degree preferred or equivalent call center operations experience.
* Three to five years Contact Center experience with demonstrated capability in leadership roles
* Experience in analysis of performance/operational data.

Working conditions:

* Work occurs inside in a contact center/office environment.
* Must be available to work varying schedules and hours including some weekends and holidays as workload dictates; potential for 24/7/365 day operations in future; available for on-call support as needed.

AmeriGas is a Drug Free Workplace. Candidates must be able to pass a pre-employment drug screen and a criminal background check. AmeriGas is an Equal Opportunity Employer.

Customer Experience Supervisor

First-Line Supervisors of Office and Administrative Support Workers (43-1011.00)

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Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems. Also, A Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Seeking a senior customer service role where I can utilize my Qatar market expertise and proven revenue generation capabilities to contribute to organizational growth while advancing my career in customer experience management.
Results-driven Customer Experience Champion with 7+ years transforming customer interactions into revenue opportunities across Qatar's premium telecommunications, retail, and hospitality sectors. Proven expertise in customer retention (95%+), revenue generation through strategic upselling, and service excellence in multicultural environments. Specialized in Qatar's dynamic market with deep understanding of local business practices and customer expectations. Core Value Proposition: Delivering exceptional customer experiences that drive brand loyalty, increase customer lifetime value, and contribute directly to bottom-line growth.
Seasoned Customer Experience Specialist with a robust background in customer service and sales roles. Strengths include proficiency in customer relationship management systems, strong problem-solving skills, and the ability to handle high-stress situations. Successfully implemented strategies for improving customer satisfaction rates and enhancing overall customer experience in previous positions.

Personable and dedicated Customer Service Representative with extensive experience in the retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and accomplishing tasks. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.

Resourceful Customer Experience Leader with expertise in strategic planning, team leadership, and customer service. Known for highly productive and efficient task completion. Ready to enhance operational efficiency and drive business growth.

Sheila Schmitt

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Customer Experience Supervisor

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Some College (No Degree) - Business Administration

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Customer Experience Supervisor

Some College (No Degree) - Business Administration

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