Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lunine Mazard

Delray Beach,FL

Summary

Resourceful Customer Experience Leader with expertise in strategic planning, team leadership, and customer service. Known for highly productive and efficient task completion. Ready to enhance operational efficiency and drive business growth.

Overview

21
21
years of professional experience

Work History

Customer Experience Leader

Bloomingdale's/Macy's Inc
Boca Raton, FL
10.2021 - Current
  • Led and mentored a team of about 250 associates, fostering a culture of exceptional customer service and teamwork.
  • Developed and implemented strategies to enhance customer satisfaction.
  • Managed customer relations, effectively resolving complex issues, and maintaining high levels of customer service retention.
  • Managed customer service teams, providing coaching and guidance as needed.
  • Collaborated with cross-functional teams to streamline processes and ensure consistency in service standards across departments.

Medical Assistant

Sanctuary Medical Center
Boca Raton, FL
11.2011 - Current
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.

Lead Medical Assistant

Dermatology Associates of the Palm Beaches
Delray Beach, FL
03.2004 - 11.2011
  • Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
  • Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
  • Communicated effectively with patients regarding their health concerns or questions about treatment options.
  • Provided guidance and support for new employees during their orientation period.
  • Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
  • Assisted physicians in performing minor surgeries or procedures when needed.

Medical Assistant

Back in Action Theraputic Centers
Delray Beach, FL
07.2003 - 06.2004
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Performed and developed X-rays.

Medical Assistant

Personal Physician Care
Delray Beach, FL
04.2003 - 07.2003
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Contacted pharmacies to submit and refill patients' prescriptions.

Education

Certified Medical Assistant - Medical Assisting

Levin School of Health Care
Delray Beach, FL
04-2003

Skills

  • Team Management
  • Customer Service
  • Administrative and Office Support
  • Problem-solving abilities
  • Adaptability and Flexibility
  • Calm Under Pressure
  • Merchandise Orders and Exchanges
  • Employee Coaching
  • Order Processing
  • Excellent Communication
  • Policies and Procedures Adherence
  • In-store support
  • Interpersonal Skills
  • Store maintenance
  • Medical terminology knowledge
  • Issue and Complaint Resolution
  • Haitian Creole Fluency
  • Complaint resolution
  • High-energy attitude
  • Order and Refund Processing
  • Order Fulfillment

References

References available upon request.

Timeline

Customer Experience Leader

Bloomingdale's/Macy's Inc
10.2021 - Current

Medical Assistant

Sanctuary Medical Center
11.2011 - Current

Lead Medical Assistant

Dermatology Associates of the Palm Beaches
03.2004 - 11.2011

Medical Assistant

Back in Action Theraputic Centers
07.2003 - 06.2004

Medical Assistant

Personal Physician Care
04.2003 - 07.2003

Certified Medical Assistant - Medical Assisting

Levin School of Health Care

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