Summary
Overview
Work History
Education
Skills
Timeline
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Erika Alcocer

Bakersfield,California (CA)

Summary

Highly efficient Department Assistant with strong administrative expertise and public sector background. Effectively managed large services group's administrative functions and received recognition for quality of work. Excellent organizational and collaborative skills leading to outstanding results. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

10
10
years of professional experience

Work History

Department Assistant

Bakersfield College
03.2017 - 10.2020
  • Monitored inventory of departmental supplies and replenished items to enable normal operations.
  • Performed data entry for targeted reports to facilitate dissemination of knowledge about departmental operations.
  • Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
  • Obeyed sensitive and confidential report and presentation guidelines to comply with government regulations.
  • Typed and distributed correspondence to internal and external partners to maintain good communications flow.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Trained and supervised employees on office policies and procedures.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Grocery Clerk

WinCo Foods
06.2010 - 09.2013
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Retrieved items for customers and verified prices.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Operated cash register to accurately process and record customer payments.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.

Education

Associate of Science - Nursing

Bakersfield College
Bakersfield, CA
05.2024

High School Diploma -

Bakersfield High School
Bakersfield, CA
06.2006

Skills

  • Logistical Planning
  • Mail Handling
  • Bookkeeping
  • Meeting Planning
  • Administrative Support
  • Calendar Management
  • Excel Spreadsheets
  • Professional and Mature

Timeline

Department Assistant

Bakersfield College
03.2017 - 10.2020

Grocery Clerk

WinCo Foods
06.2010 - 09.2013

Associate of Science - Nursing

Bakersfield College

High School Diploma -

Bakersfield High School

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Erika Alcocer