Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

ERIKA ALVARADO

Bixby,OK

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

10
10
years of professional experience

Work History

Reproductive Health Assistant

Planned Parenthood
10.2021 - Current
  • (RHAs) participate in team approach to patient care which requires effectively communicating with patients from wide range of backgrounds and ages and supporting their healthcare experience with compassion and excellent care
  • RHAs is responsible for assisting patients including, but not limited to, front desk operations, patient education, patient care, laboratory work, sonogram services, surgical support and recovery
  • These responsibilities require RHA to train and work at multiple stations.

Teacher Assistant

Council Oaks Learning Center
06.2020 - 10.2021
  • Helping lead teachers create lesson plans, working with small groups of students to enhance learning process, making sure classrooms are safe and tidy
  • Help with behavior and injury reports
  • Having positive attitude and being patient helps with children
  • Escort and supervise students on field trips and school activities

Referral Coordinator

Utica Park Clinic, Patient Access Center
06.2017 - 06.2020
  • Perform tasks such as coordinating referral appointments, sending referral forms to health records, answering phone calls, transporting patients to specific facilities, and verifying insurance information
  • Support doctors and patients in synchronizing appointments, authorizations, and tests taking place in different clinics.

Experience Shift Manager

McDonald’s
04.2013 - 06.2017
  • Overseeing operations when General Manager or Assistant Manager isn’t present
  • Work hard to ensure customers receive good service and stay on task
  • Also dictate employees’ hours, adjusting them to fit best with pay and overall needs
  • Delegating tasks to restaurant staff and supervising their performance
  • Maintaining fully-stocked inventory and ordering food supplies, as needed
  • Handling customer complaints, managing up to 13 people, managing money, making bank deposit slips, opening/closing store.

Housekeeper

Hampton Hilton
08.2016 - 06.2017
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
  • Completed special housekeeping actions such as turning mattresses on set schedule

Education

High School Diploma -

Bixby High School
Bixby, OK
05.2015

Skills

  • Ability to work under pressure
  • Communicating with people
  • Counseling people
  • Effective listening
  • Patience
  • Adaptability and able to handle changes
  • Team player
  • Fast learner
  • Team Leadership
  • Problem Management
  • Data Entry Software
  • Educational Materials

Additional Information

Technology: Excel, Word, Teams, Citrix Workspace, Epic EHR Software, NextGen EHR

Timeline

Reproductive Health Assistant

Planned Parenthood
10.2021 - Current

Teacher Assistant

Council Oaks Learning Center
06.2020 - 10.2021

Referral Coordinator

Utica Park Clinic, Patient Access Center
06.2017 - 06.2020

Housekeeper

Hampton Hilton
08.2016 - 06.2017

Experience Shift Manager

McDonald’s
04.2013 - 06.2017

High School Diploma -

Bixby High School

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ERIKA ALVARADO