ERIKA ALVAREZ
San Diego,CA
Summary
Ability to work with minimal supervision and/or accept direct supervision. Maintain excellent interpersonal relationships, time management, and problem resolution skills. Ability to work independently as well as work as a part of a team; organize and lead group activities. Extreme patience, detail oriented with strong communication skills; work attentively in emergency situations. Ability to relate efficiently with clients, agencies and staff and work in a multi-cultural environment.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work History
Valet Attendant
Propark Parking
San Diego, California
07.2025 - Current
- Coordinated vehicle retrievals to minimize wait times for guests.
- Managed keys securely while adhering to company protocols and procedures.
- Resolved guest inquiries and concerns promptly, enhancing overall guest experience.
- Organized and coordinated the flow of traffic in and out of the parking lot.
- Assisted customers in retrieving their vehicles when requested.
- Communicated daily with valet staff to ensure efficient operations.
- Processed payments using cash registers or point-of-sale systems as needed.
Caregiver / License # 003043183
IHSS Public Authority
San Diego, CA
04.2023 - Current
- Assisted clients with daily living activities and personal care tasks.
- Administered medications according to prescribed schedules and guidelines.
- Maintained a clean and safe environment for clients at all times.
- Provided companionship and emotional support to enhance clients' well-being.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
Valet Attendant
Ace Parking
San Diego, CA
03.2025 - 07.2025
- Parked vehicles efficiently in designated areas for optimal space utilization.
- Assisted guests with luggage and provided exceptional customer service.
- Monitored parking lot for safety and maintained clear communication with staff.
Customer Service Representative
CBX/Cross Border Express/ LAZ PARKING
San Diego, USA
07.2022 - 02.2025
- Provides excellent customer service in person and assists in daily assignments, checking legal documents, helping fill in the travel forms, helping clients purchase tickets, collecting payments cash or card, scan airplane tickets on CBX bridge.
- Rotating positions including valet services.
Supervisor
UETA Duty Free
San Diego, USA
11.2007 - 03.2020
- Key holder duties; in charge of opening and closing the store, inventory control, pay roll, creating schedules for employees, store audits, increasing sales, customer service, shipping and receiving merchandise, Prepare daily cash report and bank, deposits, ensures merchandise is available stocked, promotions and displays.
Education
Southwestern College
San Ysidro, CA 02.2014 - 01.2015
Skills
- Bilingual (English & Spanish)
- Inventory control
- Excellent customer service
References
- Propark supervisor:
Hugo Gonzalez
Phone: (619) 376-9074
- CBX/Cross Border Express
Manager: Alejandra Gonzalez
Phone: (619) 770-4488
- Ueta Duty Free
Store Manager
Elizabeth Arredondo
Phone (619) 419-7227
- San Diego IHSS Public Authority
Phone (866) 351-7722
Timeline
Valet Attendant
Propark Parking
07.2025 - Current
Valet Attendant
Ace Parking
03.2025 - 07.2025
Caregiver / License # 003043183
IHSS Public Authority
04.2023 - Current
Customer Service Representative
CBX/Cross Border Express/ LAZ PARKING
07.2022 - 02.2025
Southwestern College
02.2014 - 01.2015
Supervisor
UETA Duty Free
11.2007 - 03.2020