ERIKA A. MOORE
Alexandria,LA
Summary
Detail-oriented Operations and Compliance Professional with over 10 years of experience in management supporting investigations, regulatory compliance, and behavioral health programs in high-pressure environments. Skilled in gathering and analyzing information, managing sensitive and confidential data, and ensuring adherence to state and federal regulations, including HIPAA. Proven ability to coordinate complex cases, conduct thorough documentation and reporting, and collaborate with multidisciplinary teams to support safety, accountability, and organizational integrity. Recognized for strong judgment, discretion, and the ability to remain effective in critical and fast-paced situations.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Flight Attendant
GlobalX Airlines
Alexandria, 71302
2026.01 - Current
- Ensured passenger and crew safety in compliance with FAA regulations across domestic and international charter operations.
- Conducted safety briefings and emergency demonstrations in high-security, controlled transport environments.
- Coordinated with federal law enforcement personnel, including U.S. Immigration and Customs Enforcement, to maintain secure and orderly cabin operations
- Delivered in-flight service while managing sensitive situations with professionalism and discretion
- Assisted passengers with special needs and restricted mobility, ensuring safety, dignity, and compliance with transport protocols
- Operated effectively under strict security procedures, maintaining situational awareness in high-pressure environments.
Administrative Supervisor
Department for Children and Family Services
Eunice
2022.09 - 2026.01
- Supervised administrative staff to ensure efficient workflow and task completion.
- Coordinated schedules and appointments for department personnel and clients.
- Managed office communications, responding to inquiries and directing calls appropriately.
- Supervise and train social service staff, ensuring compliance with policies, safety procedures, and state/federal regulations.
- Supervise staff responsible for issuing and tracking state vehicles; oversee scheduling, maintenance, renewal.
- Conduct audits and inspections to maintain operational quality and readiness for state evaluation.
- Manage budgets, financial resources, and inventory to support program operations.
- Created detailed reports on customer activity, including purchase history and preferences.
- Managed CRM software to streamline customer interactions and track sales activities.
Administrative Coordinator 3
Central LA Human Services
2021.08 - 2022.10
- Coordinated daily operations for behavioral health and addiction services, ensuring compliance with HIPAA and state regulations.
- Assisted in developing and implementing human services program workflows that improved operational efficiency.
- Coordinated safety, risk management, and regulatory procedures across clinical and facility settings.
- Managed confidential records, generated compliance and utilization reports, and tracked program expenditures.
- Supported multidisciplinary teams by ensuring accurate data, streamlined workflows, and resource allocation.
Education
Bachelor of Science - Business Management
Louisiana State University
Baton Rouge, LA 2025.08 - 2026.03
Certificate of Technical Studies - Human Resources Management
Louisiana State University At Eunice
Eunice, LA 2021.08 - 2023.12
High School Diploma -
Alexandria Sr. High School
Skills
- Safety & Compliance Oversight
- Budgeting & Cost Control
- Team Leadership & Training
- Regulatory Compliance (State, Federal, HIPAA)
- Social Service & Human Services Program Management
- Inventory & Resource Management
- Data Analysis & Reporting
- Operational Efficiency
- Audit & Inspection Coordination
Timeline
Flight Attendant
GlobalX Airlines
2026.01 - Current
Bachelor of Science - Business Management
Louisiana State University
2025.08 - 2026.03
Administrative Supervisor
Department for Children and Family Services
2022.09 - 2026.01
Certificate of Technical Studies - Human Resources Management
Louisiana State University At Eunice
2021.08 - 2023.12
Administrative Coordinator 3
Central LA Human Services
2021.08 - 2022.10
High School Diploma -
Alexandria Sr. High School