Erika Aparicio
San Diego,CA
Summary
Dynamic and self-motivated professional with a proven track record with Rafael Hernandez, excelling in customer service and problem-solving. Adept at fostering teamwork and collaboration, I consistently enhance customer satisfaction through active listening and tailored recommendations. Committed to continuous improvement, I thrive in fast-paced environments while maintaining a calm demeanor under pressure.
Overview
2026
2026
years of professional experience
Work History
Self-employed
Musicians
San Diego, CA
05.2018 - 01.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sales Associate
Rafael Hernandez
San Diego, CA
2016 - 09.2022
- Maintained organized merchandise displays to drive sales and improve inventory flow.
- Processed transactions accurately, ensuring efficient checkout procedures.
- Collaborated with team members to meet sales targets and optimize store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Psychology, Child Development
Southwestern College
Chula Vista, CASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Calm under pressure
- Active listening
- Verbal communication
Timeline
Self-employed
Musicians
05.2018 - 01.2026
Sales Associate
Rafael Hernandez
2016 - 09.2022
Psychology, Child Development
Southwestern College