ERIKA ARMENDARIZ TIJERINA
Killeen,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
Customer service
TDCJ William P. Hobby
Marlin, Texas
06.2016 - 08.2018
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed behavior of residents individually and in groups.
- Received and accounted for personal possessions and determined inmate work assignments.
- Booked new inmates into facility and processed inmates for release.
- Completed intake paperwork, fingerprints and searches.
- Delivered inmates to work sites and returned safely by following protocols.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
- Arranged for medical and dental care of inmates.
Bilingual Customer service agent
GC Services
Copperas Cove, TX
09.2013 - 09.2014
- Extensive data entry and customer account research
- Provided excellent customer service and attention to customer's needs
- Resolved billing and account disputes for customer
- Analyzed customer needs and recommended company products and service to best suit their needs
- Processed power outage reports and emergency customer requests in a timely manner.
- Performed support ticket transaction resolution tasks and administrative functions.
Bilingual Retention Specialist
Sprint Corp
Temple, TX
09.2013 - 09.2014
- Handled customer service request, billing disputes, cancellation orders, account credits/adjustments, etc
- Specialized in sales of Sprint service, products, and company promotions for new and existing customers
- Multi tasked and worked under extreme pressure to assure customer satisfaction while abiding by Sprint terms and conditions and meeting all my team and individual metrics for my position
- Greeted and answered customer's comments and concerns with 100% issue resolution goal
- Extensive data entry and case note updating on several customer account related programs per call.
Store Manager
Cricket Wireless
Belton, TX
02.2009 - 01.2010
- Sales and recommendation of products and service to existing and potential customers
- Managed and trained existing and new employees
- Tracked attendance, performance and sales for all existing employees
- Managed, tracked and processed all inventory reports for store
- Daily, weekly and monthly reporting of sales and accounting spreadsheets for profit and loss tracking purposes
- Cash handling and nightly deposits for store
- Scheduling, counseling and conflict resolution for employees under my guidance.
Education
High school diploma -
Ellison high school
Skills
- Comfortable working in fast paced and environments and meeting deadlines
- Data entry and computer skills savvy can work with most
- Microsoft programs (Word,
- Excel, Access, Outlook, Etc)
- Typing,sales, telephone
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer service
TDCJ William P. Hobby
06.2016 - 08.2018
Bilingual Customer service agent
GC Services
09.2013 - 09.2014
Bilingual Retention Specialist
Sprint Corp
09.2013 - 09.2014
Store Manager
Cricket Wireless
02.2009 - 01.2010
High school diploma -
Ellison high school
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