Erika Benitez
440 E First St Azusa ,CA
Summary
Dynamic and results-driven professional with extensive experience in customer service and guest engagement. Proven ability to enhance customer experiences through teamwork, problem-solving, and a friendly attitude. Skilled in cash handling and maintaining cleanliness to foster a positive environment that encourages repeat business and client satisfaction.
Overview
18
18
years of professional experience
Work History
Team Member
Universal Studios Hollywood
Studio City, CA
09.2022 - Current
- Assisted in delivering exceptional guest experiences through attentive service and engagement.
- Collaborated with team members to maintain cleanliness and organization throughout the park.
- Demonstrated adaptability by efficiently managing diverse tasks in a fast-paced environment.
- Supported event setups and breakdowns, contributing to smooth operations during peak times.
- Operated various attractions and rides while ensuring compliance with safety protocols.
- Developed strong cooperative relationships with coworkers and managers.
Sales Associate
Lane Bryant
Glendora, CA
01.2017 - 12.2025
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems while ensuring compliance with company policies.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Assistant Manager / Sandwich Artist
SUBWAY®Restaurants
Covina
01.2017 - 06.2022
- Supervised daily operations to ensure compliance with quality and safety standards.
- Trained and mentored team members on customer service best practices and operational procedures.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Care Taker
IHSS
Azusa, CA
01.2008 - 02.2020
- Provided personal care and support to clients, enhancing daily living activities and ensuring comfort.
- Assisted in medication management, ensuring adherence to prescribed schedules for client health.
- Maintained a clean and safe environment, promoting hygiene and well-being for clients.
- Developed individualized care plans based on client needs, fostering tailored support strategies.
- Implemented safety protocols to mitigate risks and enhance overall client safety during activities of daily living.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Care Provider
IHSS
Temple City
01.2011 - 03.2016
- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed strong rapport with clients, enhancing trust and communication.
- Coordinated transportation for clients to medical appointments and community activities.
Education
High School Diploma -
Covina High
Covina, CASkills
- Customer service
- Teamwork and collaboration
- Attention to detail
- Cleaning
- Leadership qualities
- Positive attitude
- Problem-solving
- Cash handling
- Flexible schedule
- Ability to communicate effectively
Timeline
Team Member
Universal Studios Hollywood
09.2022 - Current
Sales Associate
Lane Bryant
01.2017 - 12.2025
Assistant Manager / Sandwich Artist
SUBWAY®Restaurants
01.2017 - 06.2022
Care Provider
IHSS
01.2011 - 03.2016
Care Taker
IHSS
01.2008 - 02.2020
High School Diploma -
Covina High