Erika Benitez
Sugar Land,TX
Summary
I am a dedicated professional, motivated to maintain customer satisfaction, a multitasker in a fast-paced environment to meet personal and business goals. Solid team player who is careful and meticulous with dedication to accuracy. Customer service expert in building strong relationships.
Overview
14
14
years of professional experience
Work History
Payroll Specialist
Northstar Memorial Group
Houston, TX
08.2025 - 02.2026
- Processed payroll for diverse employee groups, ensuring accuracy and compliance with regulations.
- Implemented payroll processing improvements, enhancing efficiency and reducing errors in data entry.
- Collaborated with HR to maintain employee records and resolve payroll discrepancies timely.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Resolved payroll discrepancies quickly and successfully.
Customer Experience Agent
Northstar Memorial Group
Houston, TX
01.2023 - 02.2026
- Managed all inbound and outbound customer phone calls, ensuring exceptional professionalism.
- Assisted customers with inquiries regarding products and services. Processed orders and cancellations efficiently. Handled complaints and facilitated payment processing, including setting up recurring payments.
- Facilitated resolution of customer issues by implementing necessary changes.
- Recorded customer interactions by documenting inquiries, complaints, and comments to support service improvement efforts.
- Integrated data into computer systems, ensuring seamless operation and data integrity.
- Addressed customer complaints and comments, escalating issues to customer service supervisor as needed.
- Clarified contract terms using straightforward language to enhance customer comprehension.
- Executed targeted research to address specific inquiries and provide accurate information.
- Facilitated follow-up communications with customers and internal management to ensure satisfactory resolution of service inquiries.
- Assisted teams in identifying and resolving issues to maintain project timelines. Supported colleagues in troubleshooting challenges to enhance workflow efficiency. Collaborated with team members to address concerns and improve overall project outcomes.
- Facilitated troubleshooting and navigation for clients utilizing online portal.
Pharmacy Clerk
Rosh Pharmacy
Sugarland, TX
08.2018 - Current
- Help prepare, measure, label, and ship out prescription medication
- Prepared medication labels with item name and quantity.
- Answered customer questions about prescribed and OTC medications
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions
- Specialize in Diabetic supplies
- Ensure that all billing information for every patient is accurate
- Responded to customer issues to provide immediate resolution and improve retention
- PioneerRx software system, Google Docs, Microsoft office, Basic 10-line phone system, and FedEx software expert
- Received and stored incoming inventory, verified quantities against invoices, and checked for outdated medications
- Maintained database by entering new and updated customer and account information.
Cash Office, Customer Service Manager
Wal-Mart Neighborhood Center
Sugar Land, TX
04.2017 - 07.2019
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Prepared and checked cashier register tills.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
- Evaluated and authenticated returns, exchanges and voids.
- Delivered continuous training to associates to maximize performance and customer relations skills.
New Business Analyst
HRCA, Sullins & Johnston Law Firm
Houston, TX
05.2015 - 06.2016
- Managed Cared, Worker's Compensation and Inmates accounts using ICD-9
- Codes, ICD-10, and V-Codes to identify the patients diagnosis and file a lien or release on accounts
- Assist Lien Recovery Unit, Self-Pay Collectors, and Legal Assistants search for AOB's, EOB's, UB04's, and other patient information in Health Quest database to assist with their negotiating deals with Insurance and law firms
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Proofread and edited documents to correct errors.
- Verified confidential or private client information in adherence to state and federal laws.
- Data Entry with hospital Liens
CSR
Texas Car Title Loans
Houston, TX
01.2012 - 04.2015
- Effectively communicates the benefits of company products and programs during inbound and outbound sales opportunities-Ensures loan applications are complete, accurate and verified to maintain proper customer files
- Explains contracts to customers thoroughly and ensures all necessary documents are completed and signed by both parties to meet federal, state and local requirements.
- Evaluated credit and background information to process loan applications.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Set up debt payment plans based on client credit, income and assets.
Education
Pharmacy Tech Trainee 2019-2021 -
Kempner High School
06.2010
Skills
- Labeling prescriptions
- Verifying orders
- Resolving customer issues
- Stocking shelves
- Cash Handling
- Conflict resolution
- Planning & organizing
- Good work ethic
- Multitasking
- Credit card payment processing
- Problem-solving abilities
- Retail sales customer service
- Microsoft Office expertise
- Clerical support
- Inbound and Outbound Calling
- Technologically savvy
- Verifying data accuracy
- Data processing
- Multi-line phone proficiency
- Data Entry
- Microsoft Excel certified
- Customer service-oriented
- Spreadsheet management
- Client relations and retention
- Training programs
- Product Knowledge
- Meticulous attention to detail
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Payroll Specialist
Northstar Memorial Group
08.2025 - 02.2026
Customer Experience Agent
Northstar Memorial Group
01.2023 - 02.2026
Pharmacy Clerk
Rosh Pharmacy
08.2018 - Current
Cash Office, Customer Service Manager
Wal-Mart Neighborhood Center
04.2017 - 07.2019
New Business Analyst
HRCA, Sullins & Johnston Law Firm
05.2015 - 06.2016
CSR
Texas Car Title Loans
01.2012 - 04.2015
Pharmacy Tech Trainee 2019-2021 -
Kempner High School