Erika Bouren
Bernalillo
Summary
Dynamic Branch Manager with expertise in driving sales, ensuring regulatory compliance, and enhancing customer service. Proven ability to lead teams and implement strategies that optimize operational efficiency and profitability.
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Dynamic individual with hands-on experience in management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
22
22
years of professional experience
Work History
Branch Manager
Wells Fargo Bank, N.A.
Santa Fe, NM
10.2004 - 04.2026
- Led branch operations to enhance customer service and achieve sales targets.
- Developed and implemented strategic plans to optimize branch efficiency and profitability.
- Mentored staff, fostering professional development and promoting a culture of excellence.
- Analyzed financial reports to identify trends and inform decision-making for business growth.
- Ensured compliance with regulatory requirements, minimizing risk exposure for the branch.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Established strong community relationships to enhance brand presence and attract new customers.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Complied with regulatory guidelines and requirements.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Education
High School Diploma -
Rio Grande High School
Albuquerque, NMSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Strong team-builder
- Employee development
- Sales expertise
- Cash handling expertise
- Risk mitigation
- Regulatory compliance
- Business development
Accomplishments
- Repeatedly received recognition from superiors for excellence in service. Also, received The Golden Spoke Award 2020 for my 2019 contributions to the success of the company,
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
Wells Fargo Bank, N.A.
10.2004 - 04.2026
High School Diploma -
Rio Grande High School