Erika Brenner
San Diego,CA
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
San Diego, CA
09.2023 - Current
- Managed inventory levels, ensuring optimal stock for daily operations.
- Trained new team members on beverage preparation and customer service standards.
- Implemented efficient workflow processes to enhance service speed and quality.
- Resolved customer inquiries and complaints, fostering positive experiences.
- Maintained a calm demeanor during high-volume periods and special events.
- Restocked counter and customer areas to maintain adequate item levels for expected needs.
- Enthusiastically engaged customers during busy periods to keep the mood light and fun.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
Front of House/Driver
Chick-fil-A
San Diego, CA
01.2022 - 09.2023
- Assisted customers with account updates, new service additions, and promotional offers.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Learned roles of other departments to provide coverage and keep the store operational.
- Trained new team members in cash register operation, stock procedures, and customer service.
- Operated the cash register, collected payments, and provided accurate change.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Wiped down counters and conveyor belts to remove debris and maintain cleanliness.
- Welcomed customers, offering assistance to help find necessary store items.
- Resolved issues with cash registers, card scanners, and printers.
Barista
It's Boba Time
San Diego, CA
01.2021 - 01.2022
- Prepared and served high-quality beverages in a fast-paced environment.
- Maintained cleanliness and organization of workspace in compliance with health standards.
- Collaborated with team to achieve sales targets through effective promotions and upselling techniques.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Beach Attendant
La Jolla Beach and Tennis Club
La Jolla, CA
02.2021 - 09.2021
- Assisted members by setting up beach chairs and umbrellas on the beach.
- Patrolled the beach to monitor guest activities and enforce rules and regulations.
- Gathered trash and garbage off the beach to dispose of in proper containers.
- Cleared ramps, stairs, and shower platforms of sand and debris.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our service.
Fulfillment
Target
San Diego, CA
10.2020 - 01.2021
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Operated handheld scanners to track merchandise throughout the fulfillment process.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate the risk of accidents.
- Used RF scanner to pick items from bins and complete orders.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes, or pallets.
- Stocked and rotated products, supplies, and paper goods to optimize freshness.
- Accepted, processed, and filled orders quickly and accurately.
Education
High School Diploma -
Torrey Pines High School
Encinitas, CA01-2021
Bachelor of Science - Applied Business And Technological Solutions
Arizona State University
Tempe, AZ08-2027
Degree - undefined
San Diego Mesa Community College
San Diego, CA06-2026
Skills
- Time Management
- Collaboration
- POS systems
- Cash handling
- Beverage preparation
- Menu memorization
- Friendly and outgoing
- Attention to detail
- Exceptional customer service
Certification
- Food Handler License - ServSafe 5/25
- Licensed BLs Provider - American Heart Association 9/25
Timeline
Barista
Starbucks
09.2023 - Current
Front of House/Driver
Chick-fil-A
01.2022 - 09.2023
Beach Attendant
La Jolla Beach and Tennis Club
02.2021 - 09.2021
Barista
It's Boba Time
01.2021 - 01.2022
Fulfillment
Target
10.2020 - 01.2021
Degree - undefined
San Diego Mesa Community College
High School Diploma -
Torrey Pines High School
Bachelor of Science - Applied Business And Technological Solutions
Arizona State University