Open To Work
ERIKA BREWER
Chesterfield,USA
Summary
Dynamic key account specialist recognized for success in client retention and KPI enhancement. Proficient in sales forecasting and CRM strategies, contributing to significant revenue increases. Effective communicator with a focus on building lasting client relationships.
Overview
7
7
years of professional experience
Work History
Key Account Specialist
Beltservice Corporation
St. Louis, USA
09.2021 - Current
- Acted as primary contact for Midwest key accounts, facilitating consistent client communication and retention.
- Cultivated strong client relationships by delivering timely responses and leveraging product knowledge.
- Delivered prompt support to customers and sales representatives, fostering increased client loyalty.
- Collaborated with outside sales representatives to enhance information flow and provide unified client support.
- Negotiated pricing and monitored inventory with customers daily, ensuring continuity of stock.
- Streamlined order entry, pricing, product inquiries, and logistics to accelerate processing time.
- Provided technical manufacturing guidance to recommend optimal product solutions, reducing return rates.
- Supported sales growth by developing KPI-focused strategies and addressing operational issues effectively.
Inside Sales Representative
Newco Coffee
Saint Louis, MO
10.2018 - 08.2021
- Cultivated strong client relationships through timely responses and comprehensive product knowledge.
Delivered responsive support to customers and sales representatives to bolster client loyalty.
Facilitated product troubleshooting to ensure seamless order fulfillment and high customer satisfaction.
Managed order and data entry with precision and meticulous attention to detail. - Cultivated strong client relationships through timely responses and comprehensive product knowledge.Delivered responsive support to customers and sales representatives to bolster client loyalty.Facilitated product troubleshooting to ensure seamless order fulfillment and high customer satisfaction.Managed order and data entry with precision and meticulous attention to detail.
- Resolved customer inquiries and provided precise product information, improving overall customer experience.
- Collaborated with marketing team to launch and promote new coffee products, increasing brand visibility and customer engagement.
Education
ASSOCIATE OF SCIENCE -
Hickey College
St Louis, MO01-2019
ASSOCIATE OF ARTS - GENERAL STUDIES
STLCC
St. Louis, MO01-2016
Skills
- Key account management
- Client relationship management
- Sales forecasting
- Sales reporting
- CRM proficiency
- Order management
- Product knowledge
- Product troubleshooting
- KPI improvement
- Inside sales and client support
- Account administration
- Effective communication
Languages
Spanish
Elementary
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Key Account Specialist
Beltservice Corporation
09.2021 - Current
Inside Sales Representative
Newco Coffee
10.2018 - 08.2021
ASSOCIATE OF SCIENCE -
Hickey College
ASSOCIATE OF ARTS - GENERAL STUDIES
STLCC