Erika Broadwater

Lead a team of 20+ members and helped them work toward their personal career goals.

• Identified and corrected performance using motivational coaching methods.
• Collaborated with other leaders to manage projects efficiently through delegation and communication.
• Collected data to draft and present new or improved business processes.
• Led individual training sessions for new-hire employees.
• Addressed internal and customer-related concerns each day. Provided solutions that helped both the customer and the company.

• Answered a high volume of calls in a fast-paced environment to offer above-and-beyond support for customers' diverse needs.
• Met performance standards consistently for answer rate, handle time, and service quality.
• Exceeded monthly sales metrics, customer service satisfaction, and NPS scores.
• Provided training for other members of the sales team.

• Exceeded monthly collection goals.
• Managed accounts for customers.
• swiftly resolved escalated customers by taking appropriate action.
• Brought delinquent accounts current with proper negotiations.
• Skip tracing skills to find information on account holders or references.