Erika Camarillo
Fort Worth
Summary
Experienced in office administration and clerical tasks. Utilizes organizational skills and attention to detail to manage schedules and documentation effectively. Strong understanding of administrative procedures and team support.
Overview
11
11
years of professional experience
Work History
CSR/Dispatcher
Top Tech Electric & Plumbing
Richland Hills
11.2024 - Current
- Handled high call volumes while maintaining professionalism in a fast-paced environment.
- Managed customer inquiries across multiple channels, ensuring timely and accurate responses.
- Cultivated client relationships by identifying needs and preferences, increasing loyalty.
- Coordinated daily dispatch operations, optimizing routing and resource allocation.
- Monitored dispatch board and adjusted call priorities based on caller needs.
- Streamlined appointment scheduling, improving cross-departmental collaboration.
- Oversaw technician-customer communication to ensure seamless service delivery.
- Trained new team members on company policies to improve collaboration.
Office Assistant
Carlos Painting, LLC
Fort Worth
08.2022 - 12.2023
- Facilitated seamless operations by managing incoming emails, phone calls, and visitor inquiries.
- Delivered exceptional customer service through prompt responses to client inquiries and concerns.
- Coordinated and scheduled meetings and appointments to enhance team productivity.
- Maintained accurate records through diligent data entry and database management for critical information.
- Streamlined office operations through organized filing systems, effective schedule management, and a tidy workspace.
- Expedited document processing with precise data entry and timely filing practices.
- Assisted in financial tasks including invoicing, quote creation, and budget preparation to support accurate financial reporting.
Property Preservation Specialist
MSI
Fort Worth
11.2014 - 06.2022
- Managed pre/post foreclosure properties, ensuring adherence to quality standards and enhancing property value.
- Coordinated vendor activities for property security post-foreclosure, safeguarding assets and maintaining compliance.
- Maintained expertise in FHA guidelines and regulations to uphold standards.
- Created accurate work orders, bids, and proposals to meet compliance requirements.
- Developed cost estimator tools for standardized work order invoicing processes.
- Acted as primary client liaison, managing expectations and facilitating communication.
- Documented client interactions to improve service continuity and foster collaboration within the team.
- Trained and mentored new staff on best practices and operational procedures.
Education
High School Diploma -
St. Augustine
Fort Worth, TX01.2007
Skills
- Customer service excellence
- Data entry support
- Scheduling and billing
- Data management
- Microsoft Office proficiency
- Attention to detail
- Organizational skills
- Communication skills
Timeline
CSR/Dispatcher
Top Tech Electric & Plumbing
11.2024 - Current
Office Assistant
Carlos Painting, LLC
08.2022 - 12.2023
Property Preservation Specialist
MSI
11.2014 - 06.2022
High School Diploma -
St. Augustine