Hi, I’m
Erika Castillo
Durango,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
9
years of professional experience
1
Certification
Work History
Happy Wags Pet Services LLC
Owner/Operator
2022.01 - Current (2 years & 8 months)
Job overview
- Managed day-to-day business operations..
- Consulted with customers to assess needs and propose optimal solutions.
- Handled animals safely and remained calm in different situations.
- Followed pet care instructions for dietary needs and medication regimens.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Gave animals proper attention to promote secure environment in owner's absence.
AspenTree Animal Care
Customer Service Representative/Veterinary Assistant
2017.11 - Current (6 years & 10 months)
Job overview
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Provided customer support to clients, answering questions and addressing concerns.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Paid attention to detail while completing tasks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
Durango Pet Resort
Manager
2017.11 - 2021.04 (3 years & 5 months)
Job overview
- Managing 10-15 employees
- Manage transactions and closing procedures
- Scheduling
Doggie Day Spa
Senior Kennel Technician
2016.01 - 2017.01 (1 year)
Job overview
- Provide outstanding customer service, in a welcoming environment
- Maintain a clean and organized facility for pets
- Establish and maintain social media presence in the San Juan region
- Handle and care for pets in a variety of situations
- Manage transactions and paperwork
Monkeys Children’s Boutique
Sales Floor Manager
2015.01 - 2016.01 (1 year)
Job overview
- Provided an excellent patron experience through phenomenal customer service.
- Thorough knowledge of Microsoft Office and social media platforms.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Rogers High School , Rogers, AR
High School Diploma
05.2011
Skills
- Veterinary Care
- Medication Administration
- Vaccination Administration
- File and Records Management
- Staff Training
- Customer Service
- Managing Multiple Tasks
- Credit Card Payment Processing
- Customer Relations/Active Listening
- Microsoft Word
- Spanish Interpreting
Websites
Certification
San Juan Community College
- Certified Veterinary Assistant, - May, 2018
Languages
Spanish
Native or Bilingual
Timeline
Owner/Operator
Happy Wags Pet Services LLC
2022.01 - Current (2 years & 8 months)
Customer Service Representative/Veterinary Assistant
AspenTree Animal Care
2017.11 - Current (6 years & 10 months)
Manager
Durango Pet Resort
2017.11 - 2021.04 (3 years & 5 months)
Senior Kennel Technician
Doggie Day Spa
2016.01 - 2017.01 (1 year)
Sales Floor Manager
Monkeys Children’s Boutique
2015.01 - 2016.01 (1 year)
Rogers High School
High School Diploma
San Juan Community College
- Certified Veterinary Assistant, - May, 2018
Similar Profiles
Kayla HerreraKayla Herrera
Business Owner at Wags & Walks Pet Care Services LLCBusiness Owner at Wags & Walks Pet Care Services LLC
Georgia MortonGeorgia Morton
Owner at Happy Wags by GeorgiaOwner at Happy Wags by Georgia
Helena MarcusHelena Marcus
Dog Walker at Wags To Whiskers Pet CareDog Walker at Wags To Whiskers Pet Care