Hi, I’m
Erika Castillo
Durango,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
9
years of professional experience
1
Certification
Work History
Happy Wags Pet Services LLC
Owner/Operator
01.2022 - Current
Job overview
- Managed day-to-day business operations..
- Consulted with customers to assess needs and propose optimal solutions.
- Handled animals safely and remained calm in different situations.
- Followed pet care instructions for dietary needs and medication regimens.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Gave animals proper attention to promote secure environment in owner's absence.
AspenTree Animal Care
Customer Service Representative/Veterinary Assistant
11.2017 - Current
Job overview
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Provided customer support to clients, answering questions and addressing concerns.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Paid attention to detail while completing tasks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
Durango Pet Resort
Manager
11.2017 - 04.2021
Job overview
- Managing 10-15 employees
- Manage transactions and closing procedures
- Scheduling
Doggie Day Spa
Senior Kennel Technician
01.2016 - 01.2017
Job overview
- Provide outstanding customer service, in a welcoming environment
- Maintain a clean and organized facility for pets
- Establish and maintain social media presence in the San Juan region
- Handle and care for pets in a variety of situations
- Manage transactions and paperwork
Monkeys Children’s Boutique
Sales Floor Manager
01.2015 - 01.2016
Job overview
- Provided an excellent patron experience through phenomenal customer service.
- Thorough knowledge of Microsoft Office and social media platforms.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Rogers High School, Rogers, AR
High School Diploma
05.2011
Skills
- Veterinary Care
- Medication Administration
- Vaccination Administration
- File and Records Management
- Staff Training
- Customer Service
- Managing Multiple Tasks
- Credit Card Payment Processing
- Customer Relations/Active Listening
- Microsoft Word
- Spanish Interpreting
Websites
Certification
San Juan Community College
- Certified Veterinary Assistant, - May, 2018
Languages
Spanish
Native or Bilingual
Timeline
Owner/Operator
Happy Wags Pet Services LLC
01.2022 - Current
Customer Service Representative/Veterinary Assistant
AspenTree Animal Care
11.2017 - Current
Manager
Durango Pet Resort
11.2017 - 04.2021
Senior Kennel Technician
Doggie Day Spa
01.2016 - 01.2017
Sales Floor Manager
Monkeys Children’s Boutique
01.2015 - 01.2016
Rogers High School
High School Diploma
San Juan Community College
- Certified Veterinary Assistant, - May, 2018
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