Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Castillo Soto

Miami,Florida

Summary

Hardworking customer service representative with a strong history of meeting and exceeding customer expectations. Sales and service expert with a record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Estrella Insurance
Miami, Florida, USA
12.2017 - Current
  • Maximized satisfaction by anticipating needs and consistently offering expert support
  • Answered inbound calls to handle various concerns, set appointments, and close sales
  • Documented, researched, and resolved customer service issues
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Handled customer inquiries, payments, and service requests
  • Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions

Education

Coral Gables Senior High -

Coral Gables Senior High
Coral Gables
05.2019

Skills

  • Report Generation
  • Data Collection
  • Complaint resolution
  • Paperwork Processing
  • Consultative Sales
  • Problem Solving
  • Positive and professional
  • Multitasking
  • Microsoft Excel
  • Microsoft PowerPoint
  • Bilingual

Timeline

Customer Service Representative

Estrella Insurance
12.2017 - Current

Coral Gables Senior High -

Coral Gables Senior High
Erika Castillo Soto