Erika Ceniceros
Newark,DE
Summary
Medical Assistant with a healthcare front-office background supporting patient intake, EMR data entry, chart pulling, and HIPAA-compliant records in a busy clinic setting. Brings high-volume experience with check-ins, insurance verification, copayment collection, and appointment scheduling while helping keep patient flow organized and communication clear across departments. Currently working as a medical assistant and scribe. Assisting with rooming, daily intake, discharge and prepping for sterile in-office procedures.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Medical Assistant/Scribe
Delaware Orthopaedic Specialists
Newark, DE
05.2025 - Current
- Document patient visit details in real time to support accurate provider notes and follow-up care.
- Prepare charts and related paperwork before appointments to support smooth daily clinic workflow.
- Support providers by organizing intake materials and updating encounter details during busy clinic periods.
- Use technology and database systems to enter visit information and retrieve patient records quickly.
- Contribute reliable support across front office and clinical tasks with a consistent patient-focused approach.
- Prepare exam rooms and organize charts for patient visits, to support smooth clinical workflow.
- Record patient histories, visit notes, and provider instructions accurately during appointments.
- Assist patients with intake questions, directions, and visit readiness in a professional and reassuring manner.
- Maintain a sterile field to prepare for procedures.
- Patient preparation to undergo procedures, provide clear instructions for discharge and follow up after procedures.
Medical Front Office Receptionist
Delaware Orthopaedic Specialists
Newark, DE
11.2023 - 05.2025
- Registered patients at arrival, verified demographics, and updated records for accurate front office processing.
- Verified insurance details and collected copays during check-in to support accurate patient billing workflows.
- Supported patient engagement by greeting visitors professionally and resolving routine front desk questions.
- Managed front desk coverage during busy periods, keeping patient flow organized and wait times controlled.
- Prepared patient forms and visit paperwork ahead of scheduled appointments to reduce delays at arrival.
- Coordinated with clinical staff to relay schedule changes, patient arrival updates, and front office needs.
Patient Service Representative
Westside Family Healthcare
Bear, DE
08.2021 - 07.2023
- Verify insurance eligibility and coverage, then enter accurate demographic and plan data into the electronic medical record.
- File and maintain patient records in compliance with HIPAA, including chart pulling and medical records filing.
- Collect copayments, compile daily financial records, and complete patient payment paperwork accurately.
- Answer incoming calls, handle email and phone inquiries, and direct patients to the appropriate personnel.
- Train new staff on filing, phone etiquette, office duties, and clear explanations of policies and procedures.
Education
Delaware Technical Community College
Newark, DEHigh School Diploma -
Newark High School
Newark, DE6 2021
Skills
- HIPAA compliance
- Chart pulling
- Patient registration
- Medical records filing
- Insurance eligibility verification
- Appointment scheduling
- Outbound calling
- Patient engagement
- Patient check-in
- Copay collection
LANGUAGES
English - Native or Bilingual
Native or Bilingual
Spanish - Native or Bilingual
Native or Bilingual
Timeline
Medical Assistant/Scribe
Delaware Orthopaedic Specialists
05.2025 - Current
Medical Front Office Receptionist
Delaware Orthopaedic Specialists
11.2023 - 05.2025
Patient Service Representative
Westside Family Healthcare
08.2021 - 07.2023
Delaware Technical Community College
High School Diploma -
Newark High School