Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Cervantez

Lubbock

Summary

Offering solid foundation in healthcare information management and keen interest in developing within this field. Brings ability to quickly learn and apply new concepts, along with expertise in handling sensitive patient information and maintaining confidentiality. Ready to use and develop skills in electronic health records management. Familiar with medical terminology and proficient in electronic health records management. Committed to ensuring accurate and efficient handling of patient information to support optimal healthcare delivery.

Overview

23
23
years of professional experience

Work History

Extern

11.2024 - 12.2024
  • Increased student comprehension by implementing interactive and hands-on learning activities

Bookkeeper

01.2014 - 01.2024
  • Payroll
  • Generated estimates and invoices

Customer Service Representative

02.2002 - 02.2006
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Associate - Health Information Technology

CBD College
Los Angeles, CA
12-2024

Skills

  • Bookkeeping
  • Quickbooks
  • Invoice processing
  • Expense tracking
  • Payroll administration
  • Time tracking

Timeline

Extern

11.2024 - 12.2024

Bookkeeper

01.2014 - 01.2024

Customer Service Representative

02.2002 - 02.2006

Associate - Health Information Technology

CBD College
Erika Cervantez