ERIKA CHAVEZ
Carlsbad,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position in IT. Ready to help team achieve company goals with quality-driven and methodical approaches to completing daily tasks and solving complex problems. Excellent communication and analytical abilities.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Assistant Program Manager
The Iris Group, Inc
01.2019 - Current
- Tracked and coded media and marketing results to analyze and compile thorough, accurate results, dashboards and activity reports for sales and marketing department
- Assisted with creating scripts and responses for consumer interaction.
- Supported IT department in handling technology rollout and maintenance.
- Facilitated programming by coordinating resources and deliverables between departments.
- Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
- Led cross-departmental teams in identifying and implementing improvements
- Created and enforced programming standards to maintain compliance with regulatory requirements.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Developed and recommended policies and procedures for evaluating programs.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Identified consumer interests and key market identities for new accounts.
- Analyzed viewer data and adjusted programming lineup to maximize potential viewership.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Created and edited SOP's for marketing programs
- Trained new hires/sales reps on SOP material for complex projects
- First point of contact for external customer escalations and internal relations
- Utilized data and analytics to identify target markets and understand customer needs.
- Managed daily administrative tasks for Marketing and Sales department
- Oversaw project timelines and media deadlines for on-time execution of announcements and client deliverables
Product Specialist/ Marketing Associate
The Iris Group, Inc
01.2015 - 01.2019
- Collaborated with designers, copywriters and developers, creating effective search marketing campaigns.
- Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
- Researched and analyzed industry trends to inform search marketing strategies.
- Assisted with executing Trade shows, promotional events, and traditional or digital campaigns
- Created reports on digital marketing efforts using analytics tools to track and measure digital marketing success for management.
- A-B tested ad campaigns to optimize performance and drive improved ROI.
- Ensured all goals and objectives of orders successfully goes through production and meets customer's expectations
Supervisor
Cornerstone Apparel
01.2012 - 01.2015
- Performed Human Resource functions such as employee recommendations, referrals, and interviewed potential employees
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled daily deposits, auditing daily cash reports, reconcile daily cash receipts to reports, and prepare daily cash reconciliation and reports
- Assigned shift responsibilities to employees depending on workload and available staff
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
Associate of Science - Cybersecurity
Miracosta College
Oceanside, CA2023
Associate of Arts - Administration of Justice
Miracosta College
Oceanside, CA2016
Skills
- Cybersecurity Frameworks
- Software and Hardware Issues
- Windows Operating System
- Wire Shark Software
- Kali Linux
- Threats, Vulnerabilities and Mitigations
- Security Architecture
- Program Management and Oversight
- Performance Measurement and Monitoring
- Intrusion Detection System (IDS)
- Log Reviews
- Data Analysis
- SQL Injection
- Surveillance System Monitoring
- MS Office
- Microsoft Active Directory
- CRM - Customer Relationship Management
- CRT - Customer Research Tool
- Customer Service
- Quality Assurance
- Data Verification
Certification
CompTIA Security + Certification
Expires November 2026
AWS Certified Cloud Practitioner Certification
Expires February 2027
TestOut PC Pro Certification
Certificate Id: 6-2C6-MBAX2
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Program Manager
The Iris Group, Inc
01.2019 - Current
Product Specialist/ Marketing Associate
The Iris Group, Inc
01.2015 - 01.2019
Supervisor
Cornerstone Apparel
01.2012 - 01.2015
Associate of Science - Cybersecurity
Miracosta College
Associate of Arts - Administration of Justice
Miracosta College
CompTIA Security + Certification
Expires November 2026
AWS Certified Cloud Practitioner Certification
Expires February 2027
TestOut PC Pro Certification
Certificate Id: 6-2C6-MBAX2
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