Erika Cisneros
Anaheim,CA
Summary
Proven leader and dedicated team player, excelled at Residence Inn Marriott by enhancing guest satisfaction through exceptional service and maintaining cleanliness. Skilled in food safety and guest relations, I improved team productivity and ensured dietary needs were met with empathy and efficiency.
Professional hospitality worker with strong background in delivering high-quality guest experiences. Skilled in maintaining cleanliness, managing food service, and ensuring guest satisfaction. Focused on team collaboration and adaptability to meet changing needs. Reliable, dependable, and results-driven with positive attitude and excellent communication skills.
Organized and energetic Breakfast Attendant with over 9 years of food preparation and serving experience. Efficiently arranged and maintained daily breakfast bar buffet and beverage station for high-volume establishments. Delivered high-quality guest service while consistently meeting company objectives for customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Breakfast Attendant
Residence Inn Marriott
08.2020 - Current
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
- Assisted with special dietary requests, accommodating guests'' needs and ensuring their satisfaction.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Provided exceptional customer service, addressing guest inquiries and resolving issues in a timely manner.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
Cleaner
Erika'Cleanign
05.2020 - Current
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Removed trash, debris and other waste materials from premises.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Shift Leader
Jondo
03.2017 - 05.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Bachelor of Science - Computer Information Systems
Conalep
Tlaquepaque07-2000
Skills
- Cleanliness standards
- Efficient multitasking
- Sanitation practices
- Stocking
- Food safety knowledge
- Guest satisfaction
- Guest relations
- Greeting guests
- Allergy awareness
- Food safety
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Food Handler Certification - American National Standards Institute (ANSI).
Languages
English
Limited Working
Timeline
Breakfast Attendant
Residence Inn Marriott
08.2020 - Current
Cleaner
Erika'Cleanign
05.2020 - Current
Shift Leader
Jondo
03.2017 - 05.2020
- Food Handler Certification - American National Standards Institute (ANSI).
Bachelor of Science - Computer Information Systems
Conalep
Similar Profiles
Keshia WilliamsKeshia Williams
Guest Service Representative at Residence Inn Marriott/Courtyard MarriottGuest Service Representative at Residence Inn Marriott/Courtyard Marriott
James F. BrockingtonJames F. Brockington
Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.
Keshia WilliamsKeshia Williams
Guest Service Representative at Residence Inn Marriott/Courtyard MarriottGuest Service Representative at Residence Inn Marriott/Courtyard Marriott