Erika Civerchia
Winter Garden
Overview
8
8
years of professional experience
1
1
Certification
Work History
Employee
Disney World Orlando
11.2024 - 11.2025
- I am currently working at the Italian pavilion in Epcot park. I mainly work as a server and hostess.
- My duties include taking orders, making sure customers are satisfied with the service and making payments.
- Checking in, registering walk-ins, assign tables.
- My top priority is to communicate with people from all over the world and trying to satisfy their requests to ensure excellent service.
Shop Assistant Duty Free
Lagardère
04.2024 - 09.2024
- Assisted customers with product selection and provided excellent service in a retail environment.
- Managed inventory levels and organized stock on the sales floor.
- Maintained cleanliness and organization of the sales space.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Leonardo Da Vinci Fiumicino Airport
Check In Agent
Aviation Services
06.2023 - 08.2023
- Proficient in handling check-in procedures, assisting passengers with ticketing, and managing baggage handling.
- Skilled in utilizing airline software to check in passengers and issue boarding passes efficiently.
- Excellent customer service skills, ensuring a pleasant experience for passengers throughout the check-in process.
- Experienced in resolving customer inquiries, handling special requests, and providing accurate flight information.
- Leonardo da Vinci Fiumicino Airport
Guest Service Officer
PrimeClass Lounge
11.2022 - 05.2023
- Leonardo da Vinci Fiumicino Airport
Lost and Found
Aviation services
06.2022 - 10.2022
- Communicated with guests and staff to facilitate the smooth return of lost items, providing excellent customer service.
- Successfully managed the Lost and Found department, ensuring efficient retrieval and return of lost items.
- Leonardo da Vinci Fiumicino Airport
Shop Assistant
Gippy's
06.2021 - 12.2021
Receptionist
Isa Residence
03.2019 - 10.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Provided guests with a above-and-beyond service, including making outside venue reservations and setting up tours.
- Updated customer accounts with add-onroom charges, including minibar use and room service bills.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered customer data using Booking.com and TripAdvisor software and updated information whenever patrons changed rooms.
- Arranged accommodations and travel plans for visitors and presented updated itineraries.
- Maintained financial accuracy by collecting deposits, fees and payments.
Shop Assistant
Tata Italia
11.2018 - 02.2019
- Proficient in providing excellent customer service and resolving customer complaints effectively.
- Skilled in cash handling, POS systems, and inventory management.
- Demonstrated ability to work well within a team and prioritize tasks efficiently.
Waitress
Pizzarte
06.2017 - 10.2018
- Led a team of waitstaff, ensuring smooth service and excellent customer satisfaction.
- Demonstrated strong multitasking skills by efficiently handling multiple customer orders and requests.
- Consistently achieved high sales and upselling percentages, contributing to increased restaurant revenues.
- Received positive feedback from customers for providing attentive and personalized service.
Education
High School Diploma -
OHC Miami
09.2023
High School Diploma - Commercial and Touristic Services
Paolo Baffi
01.2017
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British School
01.2014
Skills
- Customer service
- Multitasking
- Problem-solving
- Communication
- Organization
Certification
- ServSafe Alcohol
- SafeStaff Foodhandler Training Program
LANGUAGES
Italian | native. Mother tongue
English | advanced
Spanish | intermediate
Hobbies and Interests
I love sports in general, in fact I practiced many such as swimming, dance, horse riding and volleyball., I love painting and visiting art museums., The thing that I love to do most is travelling and knowing new and different cultures.
DRIVING LICENSE
Type B
Timeline
Employee
Disney World Orlando
11.2024 - 11.2025
Shop Assistant Duty Free
Lagardère
04.2024 - 09.2024
Check In Agent
Aviation Services
06.2023 - 08.2023
Guest Service Officer
PrimeClass Lounge
11.2022 - 05.2023
Lost and Found
Aviation services
06.2022 - 10.2022
Shop Assistant
Gippy's
06.2021 - 12.2021
Receptionist
Isa Residence
03.2019 - 10.2020
Shop Assistant
Tata Italia
11.2018 - 02.2019
Waitress
Pizzarte
06.2017 - 10.2018
High School Diploma - Commercial and Touristic Services
Paolo Baffi
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British School
High School Diploma -
OHC Miami
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