Erika Clancy
Newport News,VA
Summary
Dynamic professional with a proven track record of delivering measurable results in fast-paced environments. Expertise in managing personal, corporate, and small business accounts while cultivating long-term customer relationships. Skilled in selling innovative solutions that drive sales and achieve revenue generation goals. Received the 2007 Wells Fargo San Francisco Peninsula Regional Personal Banker of the Year Award for exceptional performance and dedication to client success.
Experienced with managing multi-regional operations and leading teams to achieve organizational goals. Utilizes strategic planning and leadership to drive performance and operational improvements. Track record of fostering effective team collaboration and delivering consistent results.
Professional leader with comprehensive background in regional management. Strong focus on team collaboration and achieving results. Flexible with changing needs and dependable in all situations. Skilled in strategic planning, operational efficiency, and stakeholder communication. Highly motivated and prepared to drive impactful results.
Overview
21
21
years of professional experience
Work History
Regional Manager
C & C Professional Cleaning LLC
Yorktown, VA
05.2020 - Current
- Evaluated and recommended color palettes, furniture options, lighting solutions, and additional interior design elements to create cohesive and functional spaces.
- Coordinated various projects at once, maintaining adherence to established schedules and budgetary limits.
- Established and maintained robust vendor relationships to negotiate optimal pricing for client acquisitions.
- Crafted visually striking mood boards and presentations that clearly communicated innovative design concepts.
- Evaluated emerging trends in interior design to create tailored and innovative solutions for clients' living spaces.
- Coordinated efforts with architects, contractors, and other stakeholders to support effective implementation of design plans.
- Revitalized outdated living rooms by integrating contemporary furniture and applying a modern color palette.
- Enhanced customer experience and sales performance by upselling additional home decor items during consultations, resulting in an 80% revenue increase.
- Recognized for selecting fabrics, textures, and patterns that significantly improved room aesthetics, earning client praise.
- Collaborated with real estate agents to optimize property staging, aiming to reduce time-on-market for listings.
- Oversaw a portfolio of five high-profile residential projects, each valued at over $1 million.
- Coordinated and managed a team of 11 cleaning staff, ensuring efficient task execution and adherence to quality service protocols.
- Designed and implemented comprehensive cleaning procedures to ensure high standards of cleanliness and improve overall efficiency.
- Monitored and adjusted cleaning schedules to ensure consistent maintenance of cleanliness in all designated areas.
- Developed and implemented training programs for new hires focused on cleaning standards, safety measures, and proper use of cleaning equipment.
- Monitored and analyzed cleaning staff operations through routine inspections to uphold service excellence.
- Managed vendor relationships to source and purchase cleaning supplies, optimizing cost efficiency within established budget parameters.
- Conducted regular assessments of cleaning product and equipment inventory, facilitating prompt restocking as necessary.
- Managed customer concerns related to cleanliness, ensuring swift and satisfactory resolutions to enhance service quality.
- Developed in-depth reports outlining necessary repairs and replacements to enhance operational efficiency.
- Established environmentally sustainable practices by utilizing eco-friendly cleaning products and minimizing waste generation.
- Implemented and maintained compliance with health and safety standards to promote a safe working environment.
- Managed communication with departments to effectively plan and execute deep cleaning initiatives and special projects.
- Analyzed financial data related to cleaning operations, pinpointing areas for cost reduction without sacrificing service quality.
- Developed engaging educational materials focused on best practices in sanitation and hygiene for continuous employee training.
- Designed and implemented a comprehensive performance evaluation system to enhance cleaning staff effectiveness and service quality.
- Collaborated with HR to enhance recruitment strategies aimed at attracting qualified candidates for cleaning team positions.
- Coordinated regular meetings and newsletters to ensure clear communication and alignment between management and cleaning staff.
- Directed comprehensive floor care maintenance to ensure cleanliness and aesthetic appeal of facilities.
- Conducted ongoing research on industry developments in commercial janitorial services to enhance operational efficiency and service quality.
- Administered budgets for labor expenses, aligning staffing levels with cleanliness standards to uphold facility hygiene.
- Scheduled and conducted preventative maintenance inspections on cleaning equipment to ensure peak performance and reliability.
- Collaborated with facility management to establish and implement comprehensive emergency response protocols for cleaning operations.
- Organized and led meetings with cleaning staff to enhance communication and improve service quality.
Area Manager
PROFESSIONAL BUILDING MAINTENANCE
Virginia Beach, VA
10.2019 - 08.2020
- Oversaw janitorial services, maintaining optimal hygiene and sanitation in critical areas such as emergency and operating rooms.
- Facilitated training programs and recruitment initiatives for new staff across multiple remote locations to uphold performance standards.
- Optimized payroll management to align with corporate budget while enhancing productivity levels.
Service Coordinator
Casey Auto Group
Newport News, VA
07.2019 - 10.2019
- Streamlined warranty, recall and service appointment management system (experienced in CCC & CDK); doubling service department's volume.
- Receive cash, checking, and electronic payments and balance bank deposits to corporate accounting records.
- Schedule and track outsourced repairs beyond dealership mechanical capabilities.
Assistant Office Manager
Hyman Brother's Mazda
Newport News, VA
01.2019 - 07.2019
- Streamlined warranty, recall and service appointment management system (experienced in CCC & CDK); doubling service department's volume.
- Receive cash, checking, and electronic payments and balance bank deposits to corporate accounting records.
- Schedule and track outsourced repairs beyond dealership mechanical capabilities.
Area Manager
Professional Building Management
Virginia Beach, VA
10.2017 - 11.2018
- Managed twelve janitorial custodians providing cleaning services to six buildings including specialist, emergency and operating room preparations.
- Interview, hire and train new employees at multiple remote locations.
- Maintain payroll below corporate budget while maintaining maximum productivity.
Personal Banker II
Wells Fargo & Union Bank
San Carlos, CA
01.2005 - 01.2009
- Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention.
- Prepare credit and financial information to streamline loans processing for mortgage, installment, and discount loan transactions; prepare loan worksheets for submission to loan processing for closing documents.
- Coach team members to develop sales opportunities and refer customers to designated business partners to meet branch and individual customer service and sales goals.
Education
Some college -
BBA - Business Administration
San Francisco State University
San Francisco, CA05-2004
Skills
- Overnight financial reconciliation
- Expense tracking
- Budgeting and forecasting
- Client support
- Team management
- Hospitality operations management
- Client relations
- Proficient in Microsoft Office
- Experience in managing teams
- Experienced in office management
- Payroll administration
- Hospitality
- Leadership
- Front desk
- Interviewing
- Cash handling
- Housekeeping management
- Employee Orientation
- Conflict management
- Bookkeeping
- Sales
- Negotiation
- Yardi software proficiency
- Commercial cleaning
- Analysis skills
- Office Management
- Recruiting
- Banking
Core Qualifications
- Relationship Building
- Account and Inventory Management
- Customer Service
- Training and Mentoring
- Bilingual (English and Spanish)
Section name
- Willing to relocate to: Williamsburg, VA - Hampton, VA - Yorktown, VA
- Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Regional Manager
C & C Professional Cleaning LLC
05.2020 - Current
Area Manager
PROFESSIONAL BUILDING MAINTENANCE
10.2019 - 08.2020
Service Coordinator
Casey Auto Group
07.2019 - 10.2019
Assistant Office Manager
Hyman Brother's Mazda
01.2019 - 07.2019
Area Manager
Professional Building Management
10.2017 - 11.2018
Personal Banker II
Wells Fargo & Union Bank
01.2005 - 01.2009
Some college -
BBA - Business Administration
San Francisco State University