Erika Clevenger
Tahoka
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Offering collaborative and organized approach, equipped to thrive in fast paced environment and eager to grow. Brings understanding of legal procedures and adeptness with office technology, ensuring smooth daily operations and effective record management. Ready to use and develop organizational and communication skills in next role.
Overview
13
13
years of professional experience
Work History
Legal Administrative Specialist
Department Of Veterans Affairs, Veterans Benefits Admin
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and benefits information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance benefits knowledge and customer service skills.
Academy Teacher
Springs Charter School
01.2019 - Current
- Created personalized learning experiences in primary, and upper elementary grades within the general education classroom
- Designed learning opportunities for in person, virtual, and blended classroom environments using both synchronous and asynchronous interactions using the virtual platforms ZOOM, and GoogleMeet
- Learned and implemented new technologies and web-based programs as an educator to track data and growth, and also to provide instruction to students
- Successfully collected data, analyzed data and made goal growth decisions that were designed to result in a positive outcome for student success
- Communicated with all stakeholders to include parents and/or legal guardians, school support staff, and administrators to create goals for students that were appropriate for the students' current levels of readiness and ability
- Mentored student teachers as they completed their university required courses and/or expectations to meet graduation requirements as a new teacher
Director of Education K-5
Baypoint Preparatory Academy
01.2017 - 01.2019
- Worked directly with 15 credentialed elementary teachers and 14 para-professional support staff to provide professional learning opportunities both on and off-site with Board approved vendors
- Delivered on-site professional development for reading instruction and coordinated training for teaching staff as needed
- Responsible for the accountability of the K-5 program through a variety of assessments and responsible for disseminating data to all stakeholders
- Supported school staff throughout the school year with onsite professional development opportunities, and community members with informational sessions pertaining to specific concerns regarding their students' education
Classroom Teacher
Baypoint Preparatory Academy
08.2017 - 11.2017
- Created grade level pacing of the California Department of Education's Common Core State Standards to ensure Reading, Writing, Math, Science, and Social Studies content was taught to my students at an appropriate rate throughout the marking periods
- Assessed students using Board approved programs
- Implemented online assessment, learning, and intervention programs to monitor student growth and report data to all invested stakeholders
- Provided clear and consistent communication with parents and/or legal guardians about student growth and progress
- Collaborated with the Director of Special Education to coordinate appropriate annual goals in Reading and Math for students with active IEPs
- Provided a safe and engaging learning environment for all students to have the opportunity for academic growth and success
- Maintained accurate records of interventions for students in the Student Support process and monitored progress to share the data with parents, administrators, and support staff
General Education Teacher
Harrison Road Elementary School
01.2012 - 01.2017
- Planned, prepared, and delivered daily Reading, Math, Science, and Social Studies instruction for up to 24 students in the general education classroom using District Scope and Sequence and pacing guides
- Collected, analyzed, and presented data on student present levels, Tier 2 interventions, and growth monthly to support staff and administrators in Professional Learning Communities
- Filled the role of Grade Level Lead for the 2nd grade team 2014-17, where I worked collaboratively with grade level co-teachers, content specialists, learning coaches, support staff, and administrators to ensure accountability and consistency as a grade level team
- Mentored university education students as they completed practicum requirements, as well as first year teacher mentorship
Education
Master of Science - Elementary Education
University of Mary Washington
Fredericksburg, VA05-2012
Bachelor of Arts - Cultural Anthropology
University of Mary Washington
Fredericksburg, VA05-2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Growth mindset
- Public speaking
- Conflict resolution
- Electronic filing systems
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Timeline
Legal Administrative Specialist
Department Of Veterans Affairs, Veterans Benefits Admin
07.2023 - Current
Academy Teacher
Springs Charter School
01.2019 - Current
Classroom Teacher
Baypoint Preparatory Academy
08.2017 - 11.2017
Director of Education K-5
Baypoint Preparatory Academy
01.2017 - 01.2019
General Education Teacher
Harrison Road Elementary School
01.2012 - 01.2017
Master of Science - Elementary Education
University of Mary Washington
Bachelor of Arts - Cultural Anthropology
University of Mary Washington
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