Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Erika Concepcion

New York

Summary

Compassionate and dependable caregiver with extensive experience supporting seniors and individuals with special needs. Skilled in assisting with daily living activities, fostering independence, and creating safe, supportive environments. Recognized for patience, empathy, and strong communication skills, with a commitment to enhancing quality of life for those in my care.

Overview

14
14
years of professional experience

Work History

Resident Service Coordinator

Community League of the Heights (CLOTH)
06.2023 - Current
  • Serve as the Social Service Liaison for 12 NYCHA developments under the PAC-RAD initiative.
  • Coordinate monthly community events, resident trips, and on-site hospitality-style programs.
  • Plan, host, and oversee events to strengthen community engagement and resident well-being.
  • Collaborate with residents and local partners to connect individuals with needed resources and services.

Direct Support Professional Assistant Supervisor

Rising Ground
06.2015 - 11.2022
  • Supervised and supported staff in providing care to individuals with developmental disabilities and special needs.
  • Assisted clients with daily living activities, personal care, and community integration to foster independence.
  • Implemented individualized service plans, monitored progress, and maintained accurate documentation.
  • Provided training and guidance to staff to ensure compliance with agency policies and state regulations.
  • Promoted a safe, supportive, and engaging environment for residents and staff.

Day Habilitation Assistant

United Cerebral Palsy of New York City
02.2012 - 06.2015
  • Implemented creative learning opportunities that incorporated sensory stimulation techniques tailored specifically to each client''s unique needs.
  • Transported people supported to appointments and community outings.
  • Managed challenging behaviors effectively by implementing appropriate de-escalation techniques, minimizing disruptions within the therapeutic environment.
  • Delivered exceptional service to families and caregivers by maintaining open lines of communication regarding client progress and addressing any concerns promptly.

Education

High School Diploma -

Delaware Valley Job Corps
Callicoon, NY
06-1999

Skills

  • Treatment Planning
  • Ethical practice
  • Emergency management
  • Compassionate care
  • Client support
  • Relationship building

Accomplishments

Promoted to assistant supervisor due to work performance.

Recognized as employee of the year for outstanding performance and team contributions.

Languages

Spanish
Native or Bilingual

Timeline

Resident Service Coordinator

Community League of the Heights (CLOTH)
06.2023 - Current

Direct Support Professional Assistant Supervisor

Rising Ground
06.2015 - 11.2022

Day Habilitation Assistant

United Cerebral Palsy of New York City
02.2012 - 06.2015

High School Diploma -

Delaware Valley Job Corps

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