Annette Heilman
Harrison Township,MI
Summary
Dedicated social work professional with a Limited License Bachelor’s Degree in Social Work, offering extensive experience in supporting youth, adults, and families across diverse settings, including home-based care, independent living facilities, HUD housing, judicial programs, schools, and community mental health. Recognized for an approachable demeanor and a proactive approach to challenges, complemented by a strong work ethic and adaptability in dynamic environments. Committed to fostering positive change through compassionate advocacy, relationship-building, and coordinated service delivery. Eager to contribute skills and passion in a role that empowers individuals to achieve their fullest potential.
Overview
3
3
years of professional experience
Work History
Resident Service Coordinator
AHEPA 371 Senior Living Apartments
09.2025 - Current
- Conduct non-clinical, annual assessments to identify the physical, social, and emotional needs of residents. Collaborate with residents to develop individual service plans for identifying and accessing necessary support.
- Provide residents with information and referrals. Connect residents to community-based services such as Medicare/Medicaid, Meals on Wheels, transportation, and home health aides.
- Act as a liaison between residents and service providers, helping them navigate complex benefit applications and advocating for their rights.
- Maintain a current, comprehensive directory of local service providers, agencies, and non-profits for resident use and referrals.
- Fulfill federal reporting requirements, including the Standards for Success annual reports and other HUD-mandated documentation through AASC documenting program.
- Securely manage resident files in compliance with HIPAA and HUD privacy regulations.
- Complete HUD’s required 36 hours of initial training and annual continuing education in areas like the aging process and disability services.
- Developed and implemented programs promoting wellness and independence among residents.
- Evaluated resident feedback to refine programs, increasing overall satisfaction within the community.
- Developed rapport with residents and families, ensuring open communication and trust.
Youth Peer Support Specialist
St. Clair County Community Mental Health
05.2023 - 09.2025
- Deliver direct, billable peer support services to youth with Serious Emotional Disturbances (SED) and/or Substance Use Disorders (SUD) in accordance with individualized treatment plans.
- Provide trauma-informed, strengths-based support using motivational interviewing, active listening, and lived experience to enrich youth engagement and emotional safety.
- Collaborate with families and treatment teams to identify youth-driven goals and develop interventions aligned with the treatment plan.
- Facilitate transportation and linkage to community resources and services to promote social skills, community resources and access to care.
- Maintain accurate, timely documentation in OASIS, including progress notes, contact logs, scheduling, and coordination with service providers.
- Participate in ongoing professional development and training in evidence-based practices for working with youth populations.
- Engage in weekly clinical supervision to enhance service delivery, maintain compliance, and support professional growth.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Managed a caseload of approximately 20 individuals who were to be seen bi-weekly or weekly.
Social Work- BSW Intern
St. Clair County Day Treatment Night Watch Program
08.2024 - 05.2025
- Provide services to youth involved in the juvenile justice system. Engaged youth through strengths-based rapport building and trauma-informed practices to promote healing, accountability, and personal growth.
- Collaborated with interdisciplinary teams, including clinicians, educators, and parent support specialists, to contribute to treatment planning, behavior interventions, and service coordination.
- Established therapeutic rapport with youth using empathy, communication, and cultural humility to empower goal-setting and behavioral change.
- Engaged in weekly supervision and team meetings to reflect on practice skills, receive feedback, and track professional development.
- Participated in training and service observations to expand knowledge of family systems and evidence-based interventions.
- Took initiative in seeking learning opportunities and advocating for BSW-relevant tasks to maximize field placement experience.
Education
Limited License Bachelor of Social Work - LLBSW
Wayne State School of Social Work
Detroit05-2025
Associate of Arts - Social Work
St. Clair County Community College
Port Huron05-2023
Skills
- OASIS (Electronic health records), AASC (Electronic health records) Microsoft Word (Excel, PowerPoint, Outlook), Microsoft Teams, Lifesize, Zoom, Canva (creating polished flyers, newsletters, documents)
- Client advocacy
- Resource navigation,
- Social/group/educational program development
- Document & record keeping
- Confidentiality & HIPAA compliant
- Compassionate care
- Treatment Planning
- Emergency management/crisis intervention
- Clinical decision making
- Interdisciplinary team coordination
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Resident Service Coordinator
AHEPA 371 Senior Living Apartments
09.2025 - Current
Social Work- BSW Intern
St. Clair County Day Treatment Night Watch Program
08.2024 - 05.2025
Youth Peer Support Specialist
St. Clair County Community Mental Health
05.2023 - 09.2025
Limited License Bachelor of Social Work - LLBSW
Wayne State School of Social Work
Associate of Arts - Social Work
St. Clair County Community College