Erika Cool
Great Falls,VA
Summary
Experienced technical writer with strengths in writing standard operating procedures for a variety of highly specialized medical laboratory testing processes and for the proper utilization of medical laboratory instrumentation. Highly adaptable and motivated to expand into different industries. Possesses extensive background in documenting and implementing quality assurance and quality control parameters. Experienced in researching, documenting and producing functional medical test procedures and processes.
Overview
16
16
years of professional experience
Work History
Technical Specialist
George Washington University Hospital
Washington, DC
05.2012 - Current
- Produced documentation for the proper performance of highly specialized testing procedures used in both the routine histology and in the immunohistochemistry laboratory
- Produced detailed documentation for the proper operation of a variety of instrumentation used within the histology laboratory
- Developed and implemented maintenance instructions and accompanying records for instrumentation used in the laboratory.
- Guided staff with technology use, assisting with troubleshooting and quality control to improve operations according to 'best laboratory practices'.
- Evaluated and adopted new technologies to address changing laboratory needs.
- Evaluated training procedures for staff and designing improvements and alterations based on expected productivity levels.
- Trained staff in proper instrumentation and software use, resulting in increased proficiency, productivity and exemplary patient care.
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
- Documented risk management issues and outlined mitigation actions.
Resource Technologist
The Hospital For Sick Children
Toronto, Ontario
06.2008 - 10.2014
- Produced instrument specific standard operating procedure documentation for staff within the histology laboratory.
- Edited standard operating procedures yearly to ensure that any newly adopted hospital policies were incorporated appropriately.
- Furthered skills by participating in specialized employee training geared to learning effective technical writing.
- Participated in continuing education by taking online technical writing classes in improve competency.
- Developed and implemented quality assurance and quality control documentation to help the laboratory produce efficient, high quality results.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon their experience and training.
- Onboarded and trained new employees according to hospital's policies and procedures.
- Ensured that new employees were thoroughly and properly trained to provide hospital patients with the best possible care.
Education
Bachelor of Science - Human Biology
University of Toronto
Toronto, OntarioCertificate in Medical Laboratory Technology - Medical Laboratory Technology
St. Clair College
Windsor, OntarioSkills
- Effective technical writing knowledge and skills
- Instrumentation use documentation
- Procedural optimization, validation and verification
- User training expertise
- Best practice design
- Quality assurance and quality control testing
- Technical guidance
- Proficient in Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Specialist
George Washington University Hospital
05.2012 - Current
Resource Technologist
The Hospital For Sick Children
06.2008 - 10.2014
Bachelor of Science - Human Biology
University of Toronto
Certificate in Medical Laboratory Technology - Medical Laboratory Technology
St. Clair College
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