ZAID ALMANSURI

Technical Specialist:

• Completed troubleshooting and diagnostics on company resources.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Researched and identified solutions to technical problems.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Recorded and maintained relevant notes for each client and work order.

Cashier:

• Trained and began role upon hiring.
• Continued in this role intermittently throughout tenure.

Skills Acquired:

• Money handling and cash management.
• Customer interaction and service.
• Time management during peak hours.

Helping Hands & Dairy Department:

• Recognized for potential and fast-tracked for cross-training just 3 months into tenure.
• Responsibilities included pushing carts, assisting customers to their cars, and general assistance.

Skills Acquired:

• Physical stamina and efficiency.
• Customer assistance and problem resolution.
• Inventory management and restocking.
• Awareness of safety protocols.

Self Checkout:

• Cross-trained 3 months later.
• Acquired valuable skills and insights into self-service operations.

Skills Acquired:

• Mastery of self-checkout systems.
• Troubleshooting and tech support.
• Handling diverse customer queries.
• Efficient management of multiple self-checkout stations.

Instacart:

• After another 3 months, transitioned to Instacart roles.
• Handled tasks ranging from delivering groceries to customers to shopping for orders.

Skills Acquired:

• Organizational skills for efficient shopping.
• Time management for timely deliveries.
• Product knowledge and substitution decision-making.

Customer Service Desk (June 2023):

• Promoted to this key customer-facing role.
• Acquired extensive knowledge and skills in customer relations and service operations.

Skills Acquired:

• Advanced customer relationship management.
• Handling and resolving escalated issues.
• Coordination with multiple store departments.
• Advanced knowledge of store policies and procedures.

Skills Acquired:

• Effective communication skills to accurately understand and relay customer preferences.
• Proactive problem-solving to address and rectify order discrepancies and ensure customer satisfaction.
• Collaborative teamwork, working in harmony with kitchen staff and other front end employees.
• Time management skills, handling multiple tasks during peak hours, such as managing queues, processing orders, and maintaining a clean service area.
• Knowledge of food safety and hygiene standards, ensuring all procedures were consistently adhered to during service.