Jonathan Cruz
Paterson,NJ
Summary
Dynamic Technical Specialist with a proven track record at CPT Network Solutions, enhancing system performance and reliability. Skilled in IT infrastructure and technical support, I excel in problem-solving and effective communication. Successfully implemented process improvements, reducing downtime and fostering a culture of continuous learning among team members.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Technical Specialist
CPT Network Solutions
Wood Dale, IL
01.2020 - Current
- Led technical support initiatives to enhance system performance and reliability.
- Developed training programs for staff to improve troubleshooting and customer service skills.
- Implemented process improvements that streamlined workflow efficiency across technical teams.
- Analyzed network systems to identify vulnerabilities and recommend security enhancements.
- Mentored junior specialists, fostering knowledge sharing and skill development within the team.
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Completed troubleshooting and diagnostics on company resources.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
- Reduced downtime by proactively identifying potential network problems and implementing corrective measures.
- Improved systems with addition of new features and infrastructure.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Provided basic end-user troubleshooting and desktop support.
Lead Technician
Red Iron Technologies
Parsippany, NJ
01.2021 - 08.2026
- Coordinated troubleshooting efforts, resolving technical issues to minimize downtime on job sites.
- Developed maintenance schedules devices, prolonging lifespan and improving performance.
- Monitored project progress, providing timely updates to management to support strategic decision-making.
- Collaborated with project managers to align technical operations with overall project goals and deadlines.
ERP Manager
Little Falls Alloys
Paterson, NJ
01.2025 - 01.2026
- Led ERP system implementation to enhance operational efficiency across departments.
- Streamlined data management processes, improving reporting accuracy and accessibility.
- Mentored team members on ERP functionalities and best practices for system utilization.
- Developed training materials to support staff in ERP navigation and troubleshooting.
Lead Engineer
American Mech Tech West LLC
Sussex, NJ
11.2016 - 12.2020
- Led design and development of mechanical systems, ensuring compliance with industry standards.
- Managed cross-functional teams to optimize project timelines and enhance collaboration.
- Developed innovative solutions to complex engineering challenges, improving product performance.
- Conducted thorough testing and analysis of prototypes, ensuring reliability and functionality.
Lead Technician
Conrow Construction
Cedar Grove, NJ
01.2014 - 10.2016
- Supervised daily workflows, ensuring compliance with safety regulations and project specifications.
- Trained junior technicians in equipment operation and maintenance protocols to enhance team efficiency.
- Implemented best practices for material handling, reducing waste and optimizing resource allocation.
- Resolving technical issues to minimize downtime on job sites.
Education
No Degree -
Passaic County Community College
Paterson, NJHigh School Diploma -
JOHN F. KENNEDY SCHOOL OF ARCHITECT AND CONSTRUCTION TRADES
Paterson, NJ06-2013
Skills
- Proficient in Cabling and Terminating or Crimping the ends
- IT infrastructure
- Information security
- Technical support
- Hardware and software updates
- Operating systems
- Software testing
- Internet of things
- IT service management
- Technical support background
- User training skills
- Machining
- Presentations and public speaking
- Technical consulting
- Project planning
- Project management
- Skilled in [hardware]
- Quality assurance testing
- Client needs assessment
- Performance analysis
- Requirements gathering
- Network configuration
- Issue resolution/troubleshooting
- Technical solutions
- Strong work ethic
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Effective communication
- Verbal and written communication
- Effective multitasking
- Reliability
- Critical thinking
- Excellent communication
- Active listening
- Testing and troubleshooting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
ERP Manager
Little Falls Alloys
01.2025 - 01.2026
Lead Technician
Red Iron Technologies
01.2021 - 08.2026
Technical Specialist
CPT Network Solutions
01.2020 - Current
Lead Engineer
American Mech Tech West LLC
11.2016 - 12.2020
Lead Technician
Conrow Construction
01.2014 - 10.2016
No Degree -
Passaic County Community College
High School Diploma -
JOHN F. KENNEDY SCHOOL OF ARCHITECT AND CONSTRUCTION TRADES