Microsoft Word, PowerPoint, Excel, and Outlook
Erika Corral
Insurance Producer
Canoga Park,CA
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
15
15
years of professional experience
1
1
Certification
2
2
Languages
Work History
Insurance Producer
Tamara Heinig Insurance Agency
10.2019 - 01.2024
- Assisted colleagues in closing deals by sharing best practices for successful sales consultations.
- Maintained thorough knowledge of industry trends and product offerings to provide accurate information to clients at all times.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Insurance Customer Service Representative
Patricia Perez-Reyes Insurance Services
03.2014 - 09.2019
- Recognized for consistently delivering outstanding customer service experiences across multiple review platforms.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Posted payments to accounts and maintained records.
- Responded to customer requests for products, services, and company information.
Consumer Insights Researcher
Universal Studios Hollywood
03.2011 - 11.2013
- Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.
- Utilized behavioral-based interviewing techniques to evaluate candidates' experience and skills.
- Managed multiple simultaneous surveys while maintaining strict deadlines and quality standards across all projects.
Cashier
Finish Line
11.2008 - 08.2010
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Canoga Park Senior High School
Canoga Park, CA 05.2001 -
Skills
Client Account Management
Customer Complaint Resolution
California Property and Casualty Licensed
California Life and Health Licensed
Client Retention
Policy writing
Multitasking Abilities
Insurance Coverage Verification
New Client Acquisition
Leads Prospecting
Relationship Building
Software
Adobe Acrobat and Photoshop
Communication
Problem Solving
Customer Service
Certification
California Property and Casualty Licensed
Timeline
California Property and Casualty Licensed
05-2025
Insurance Producer
Tamara Heinig Insurance Agency
10.2019 - 01.2024
Insurance Customer Service Representative
Patricia Perez-Reyes Insurance Services
03.2014 - 09.2019
Consumer Insights Researcher
Universal Studios Hollywood
03.2011 - 11.2013
Cashier
Finish Line
11.2008 - 08.2010
High School Diploma -
Canoga Park Senior High School
05.2001 -