Erika Cruz
Hempstead,NY
Summary
Friendly certified eyelash technician and future Medical assistant. Energetic professional with excellent skill and technique. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. With ability to handle challenging work, and excellent time management skills. Motivated Medical Assistant student seeking internship to gain hands-on experience. Outgoing with a strong drive to succeed.
Overview
4
4
years of professional experience
Work History
Eyelash Extension Technician
Penthouse Beauty
Freeport, NY
03.2022 - 09.2023
- Greeted customers and answered their questions about eyelash extension services.
- Provided detailed information on the different types of eyelash extensions available, including length, curl, thickness, and color.
- Cleaned and sanitized tools before each use to ensure a safe and hygienic service.
- Applied individual synthetic lashes to clients' natural lashes using tweezers and adhesive.
- Assisted with booking appointments, taking payments, and managing client records in the salon software system.
- Educated clients on proper aftercare instructions for maintaining their lash extensions.
- Observed strict health and safety regulations while performing all services.
- Kept work area clean and organized at all times according to company policies.
- Attended training classes to learn and improve techniques.
- Self-marketed and promoted services online to obtain new clients and retain prior clients.
- Improved client experiences by creating relaxing, comfortable salon environment.
Store Associate
Aeropostale
Garden City, NY
09.2021 - 02.2022
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Ensured the cleanliness and tidiness of the store.
- Processed returns and exchanges according to company policy.
- Performed daily opening and closing procedures for store operation.
- Demonstrated excellent customer service skills at all times.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Maintained attractive merchandise displays to maximize purchases.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended merchandise to customers based on needs and preferences.
Restaurant Team Member
Little Enrico’s Pizzeria
Franklin Square, NY
04.2019 - 08.2021
- Greeted customers and provided menus.
- Assisted in taking customer orders and providing recommendations.
- Delivered food to tables in a timely manner.
- Provided quality customer service with a friendly attitude.
- Communicated clearly with kitchen staff regarding order specifics.
- Bussed, cleared, and reset tables as needed throughout shift.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Organized takeout orders for customers on the go or ordering ahead of time.
- Trained new team members on restaurant policies and procedures.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Collected money, made change and counted out register at end of shift.
- Answered phone calls promptly and handled inquiries from customers courteously.
Education
Medical Assistant
Hunter Business School
Levittown, NY09-2024
High School Diploma -
Hempstead High School
Hempstead, NY06-2022
Skills
- Sanitation Standards
- Workspace Organization
- Appointment Scheduling
- Client Retention Strategies
- Social Media Promotion
- Social Media Marketing
- Product Knowledge Mastery
- Adaptable to Changing Client Needs
- Cash Register Operation
- Tool, Equipment, and Surface Sanitizing
- Creativity and Originality
- Attention to Detail
- Task Prioritization
- Professional Demeanor
- Time Management
- Team Collaboration
- Clear Communication
- Relationship Building and Management
- Problem-Solving Abilities
- Active Listening
- Adaptability and Flexibility
- Self Motivation
- Customer Consultation
- Desktop and Laptop Computers
- Professionalism
- Social Skills
- Reliability
- Customer Service
- Multitasking
- Safety and Cleanliness Standards
- Goal Setting
- Proper Sterilization Techniques
Timeline
Eyelash Extension Technician
Penthouse Beauty
03.2022 - 09.2023
Store Associate
Aeropostale
09.2021 - 02.2022
Restaurant Team Member
Little Enrico’s Pizzeria
04.2019 - 08.2021
Medical Assistant
Hunter Business School
High School Diploma -
Hempstead High School
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