Lisa Pancrazio
Turnersville,NJ
Summary
Talented professional with keen eye for detail, adept in creating wide range of cosmetic services that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Eyelash Extension Technician
SCBeautyLLC
11.2020 - Current
- Explained and demonstrated eyelash extension to hesitant guests to increase confidence in process.
- Applied permanent lashes individually to each natural lash with lash adhesive to create illusion of long, full lashes.
- Sanitized and sterilized equipment as required by law and company policy.
- Listened to client preferences for effect created by eyelash extensions and suggested best-suited products.
- Cultivated relaxing, comfortable environment for salon services to enhance client experiences.
- Educated clients on appropriate care of new eyelashes.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Consulted with clients to understand desired look and discuss available lash options.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Educated clients on how to clean and maintain lash extensions.
- Followed strict safety standards to protect clients from injury or infection.
- Followed correct processes to apply lash extensions to clients' natural lashes.
- Utilized exceptional customer service skills throughout lash consultations and services.
- Taught clients how best to care for lash extensions and prevent problems.
- Stayed current on latest and diverse types of last extensions and different application processes.
- Increased drama of looks by completing lash lifts and tints for clients.
Hairstylist
Great Clips Hair Salon
08.2019 - 08.2021
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Organized sales area and work station to showcase products and boost sales.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Maintained high number of return customers through precise cutting and styling of clients' hair.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Fast Food Crew Member
McDonald's
07.2018 - 08.2019
- Took orders and collected payments.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Assisted other team members to achieve goals.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Became familiar with products to answer questions and make suggestions.
- Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
- Reduced customer wait times by quickly operating customer window and sales register.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Received and processed customer payments and estimated and communicated wait times accurately.
Education
Associate of Science - Medicinal And Pharmaceutical Chemistry
Rowan College of South Jersey
Sewell, NJ06.2025
High School Diploma -
Gloucester County Institute of Technology
Sewell, NJ06.2019
Skills
- Maintaining Clean Work Areas
- Social Media Platforms
- Learning Improvements
- Sanitation Standards
- Lash Lift and Tint
- Outstanding Client Retention
- Esthetics
- Sanitation and Sterilization
- POS Terminal Operation
- Brow Lamination
- Electronic Calendar Management
- Clean Equipment
- Greeting Visitors
- Safety Training
- Sanitize Tools
- Phone Inquiries
- Training Classes
- Chemical Applications
- Inventory Management Procedures
- Eyelash Extension Application
- Room Lighting
- Eyelash Treatments
- Cosmetic Sales
Timeline
Eyelash Extension Technician
SCBeautyLLC
11.2020 - Current
Hairstylist
Great Clips Hair Salon
08.2019 - 08.2021
Fast Food Crew Member
McDonald's
07.2018 - 08.2019
Associate of Science - Medicinal And Pharmaceutical Chemistry
Rowan College of South Jersey
High School Diploma -
Gloucester County Institute of Technology
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