Erika DeCarlo
Chick-Fil-A
Coatesville,PA
4
years of professional experience
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in a new role.
Work History
Shift Supervisor
3 Years 10 Months- Lead daily store operations and support team members in a fast-paced retail environment
- Led daily store operations, ensuring smooth workflow and supporting team members in fast-paced retail environment
- Deliver professional customer service while assisting customers with questions, purchases, and concerns
- Handle customer concerns professionally and work toward effective solutions
- Supported store sales goals by engaging customers and leveraging product knowledge to enhance shopping experience
- Operate POS and computer systems while completing transactions and maintaining accurate records.
- Managed multiple responsibilities, maintaining accuracy and efficiency in all tasks
- Supervised front store operations, ensuring smooth workflow during peak customer traffic.
- Resolved customer concerns promptly, maintaining service standards and store satisfaction.
- Coordinated opening and closing tasks, supporting consistent store readiness.
Team Member
6 Months- Provided friendly and efficient service to a customer in high-volume environment
- Ensured clean, organized, and professional work environment, contributing to a positive customer experience.
- Communicate with customers to accurately take orders and address requests.
- Worked effectively as a part of a team to meet daily operational requirements.
- Prepared food items following quality, portion, and food safety standards.
- Delivered friendly guest service while taking orders accurately and resolving questions promptly.
- Maintained clean dining, kitchen, and workstations to support sanitation compliance.
Education
High School Diploma
Culinary - Culinary
Skills
Retail sales strategies
Customer Services
Team Leadership
Conflict Resolutions
Problem Solving
Time Management
Multitasking
Computer Skills
Attention to detail
Effective communication
Team collaboration
Goal-oriented
Timeline
Team Member
Chick-Fil-A
04.2026 - CurrentRead More
Shift Supervisor
CVS Pharmacy
12.2022 - CurrentRead More
Coatesville Area Senior High School
High School Diploma
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Technical College High School
Culinary from Culinary
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