Dmytro Romanenko
Summary
Proficient in team leadership and operations management, with a strong focus on enhancing customer satisfaction through effective communication and problem-solving. Developed and implemented successful sales strategies that increased customer loyalty and streamlined staff training initiatives to foster team growth.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
Marlton
06.2024 - Current
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Coached and mentored new employees on company policies and procedures.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Developed and implemented effective customer service strategies to reduce wait times and improve customer satisfaction.
- Handled employee discipline and termination according to company policies.
- Managed company orders, expenditures and sales to meet budget and revenue targets.
- Performed administrative duties such as processing payroll information or managing employee benefits programs.
- Prepared monthly sales reports and presented them to senior management.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations. Helped oversee the daily operations of the store, managing staff and inventory.
Assistant Manager
Hollister
11.2021 - 03.2024
- Supervised and trained staff, fostering customer satisfaction and operational efficiency.
- Followed cash handling procedures and opened/closed store, demonstrating trust and responsibility.
- Resolved customer complaints efficiently and maintained a positive store atmosphere.
- Managed inventory, restocked shelves, and executed merchandising strategies to maximize sales.
- Conducted training sessions for new hires on company policies and procedures.
- Developed and delivered interactive workshops on customer service skills and conflict resolution.
- Created training materials such as manuals, videos, and quizzes to enhance the learning experience.
- Implemented a mentorship program to pair new employees with experienced staff for on-the-job training.
- Supervised and trained staff, ensuring smooth operations and customer satisfaction.
- Assisted in managing daily store operations and staff activities.
- Coordinated inventory management and stock replenishment processes.
- Developed and implemented visual merchandising strategies to improve product presentation.
EMPLOYEE TRAINER
Panera
10.2018 - 11.2021
- Developed training materials for new employee onboarding at a fast-paced café.
- Delivered engaging training sessions to enhance staff knowledge and skills.
- Assisted in implementing operational procedures to improve team efficiency.
- Evaluated training programs and incorporated feedback for continuous improvement.
- Mentored new trainers to ensure consistent training quality across locations.
Education
HIGH SCHOOL DIPLOMA -
Old Bridge High School
USBUSINESS ADMINISTRATION -
Arizona State University
Tempe, AZ, USSkills
- Money handling
- Adaptability and flexibility
- Team motivation
- Customer relations
- Staff supervision
- Decision-making
- Team collaboration
- Staff training and development
- Staff management
- Retail operations
- Goal setting
- Employee scheduling
- Operations management
- Sales strategies
- Strategic planning
- Negotiation
- Business development
- Customer service
- Cash handling
- Inventory management
- Team leadership
- Salesmanship
- Communication
- Problem-solving
- Merchandising
- Time management
- Point of sale systems
- Conflict resolution
- Staff training
- Sales reporting
- Schedule creation
- Problem solving
- Visual merchandising
- Staff development
- Staff motivation
- Workplace safety
Languages
- Ukrainian, Native
- Russian, Native
- English, Fluent
Personal Information
Nationality: Ukrainian
Timeline
Shift Supervisor
Starbucks
06.2024 - Current
Assistant Manager
Hollister
11.2021 - 03.2024
EMPLOYEE TRAINER
Panera
10.2018 - 11.2021
HIGH SCHOOL DIPLOMA -
Old Bridge High School
BUSINESS ADMINISTRATION -
Arizona State University