Gabriel Moore
Goleta,CA
Summary
Dynamic Shift Supervisor at Jersey Mike's Subs with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in creative activity planning and positive behavior reinforcement, I successfully trained staff and implemented strategies that improved service quality, fostering strong relationships with customers and ensuring a profitable work environment.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Jersey Mike's Subs
08.2022 - Current
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Supervised ongoing daily production phases.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Cultivated professional working relationships with peers and supervisors.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Implemented policies and standard operating procedures for continuous improvement.
- Trained new employees and delegated daily tasks and responsibilities.
Education
High School Diploma -
Buena High School
Ventura, CA06.2022
Skills
- Policy enforcement
- Cash handling expertise
- Training and mentoring
- Workplace safety
- Cash register systems
- Product knowledge
- Money handling
- Payment collection
- Excellent communication
- Analytical and critical thinking
- Basic math
- Organizational skills
- Verbal communication
- Dependable and responsible
- Attention to detail
- Calm under pressure
- Problem resolution
Timeline
Shift Supervisor
Jersey Mike's Subs
08.2022 - Current
High School Diploma -
Buena High School