Erika De Leon
Houston,TX
Summary
Driven professional with extensive experience in multitasking abilities. Skilled in bookkeeping and bilingual communication, I excel in streamlining workflows and enhancing client satisfaction through effective case management and data entry. Demonstrated ability to protect confidential information while ensuring compliance with regulations.
Overview
13
13
years of professional experience
Work History
Veterinary Technician/Client Service Specialist
VCA Animal Emergency Hospital
2011.05 - Current
- Effectively manage time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Data entry and reconciliation of client accounts.
- Assist in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Streamline workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
Eligibility Specialist
Harris County Community Services
2015.04 - 2015.10
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Ensured compliance with local, state, and federal regulations during all phases of eligibility determination process.
Education
Bachelor of Science - Criminal Justice
University of Houston Downtown
Houston, TX08.2011
Skills
- Microsoft Office Suites
- Procurement of and Data entry
- Bookkeeping/Reconciliation of accounts
- Case Management Experience
- Protection of Confidential Information
- Bilingual - English/Spanish
Timeline
Eligibility Specialist
Harris County Community Services
2015.04 - 2015.10
Veterinary Technician/Client Service Specialist
VCA Animal Emergency Hospital
2011.05 - Current
Bachelor of Science - Criminal Justice
University of Houston Downtown
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