Erika Dias Shapiro
Oakton,VA
Summary
Dynamic and dedicated professional with a strong background in customer service at Famous Dave's Bar-B-Que. Proven ability to enhance guest experiences through effective problem-solving and teamwork. Skilled in cash handling and maintaining workplace safety, consistently contributing to team success and operational efficiency.
Overview
3
3
years of professional experience
Work History
Team Member
Jets Pizza
Herndon, VA
02.2026 - Current
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Host
Famous Dave's Bar-B-Que
Oakton, VA
02.2025 - Current
- Greeted and welcomed guests, ensuring a positive first impression.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Collaborated with kitchen staff to communicate guest needs and preferences.
- Assisted in training new hosts on customer service standards and procedures.
- Handled guest inquiries and complaints with professionalism and tact.
- Monitored dining area to ensure cleanliness and adherence to safety standards.
Catering Staff Member
Famous Dave's Bar-B-Que
Oakton, VA
02.2025 - Current
- Assisted with food preparation and presentation for events, ensuring compliance with health standards.
- Delivered exceptional customer service, addressing inquiries and resolving concerns promptly.
- Set up and dismantled catering equipment efficiently for various events, maintaining organization throughout.
- Collaborated with team members to streamline service flow during high-volume events, enhancing overall efficiency.
Server
Famous Dave's Bar-B-Que
02.2025 - Current
- Provided excellent customer service by promptly addressing guest inquiries and concerns.
- Assisted in food preparation and ensured adherence to safety and hygiene standards.
- Maintained cleanliness of dining area, enhancing overall guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Adapted quickly to high-pressure environments during peak service times.
Expo Runner
Famous Dave's Bar-B-Que
Oakton, VA
02.2025 - Current
- Delivered food and beverage orders promptly to enhance customer satisfaction.
- Assisted kitchen staff in maintaining cleanliness and organization of work areas.
- Communicated effectively with team members to ensure smooth service operations.
- Managed inventory levels by restocking supplies as needed during busy shifts.
- Trained new employees on standard operating procedures for efficiency and safety.
Team Member
Tropical Smoothie Cafe
Oakton, VA
08.2023 - 11.2024
- Prepared smoothies and food items following standardized recipes for quality consistency.
- Maintained cleanliness of workstations and dining areas to ensure a safe environment.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Engaged with customers to provide excellent service and address inquiries effectively.
- Operated point-of-sale system accurately for order processing and payment handling.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Participated in training new staff on operational procedures and customer service standards.
- Monitored product freshness and quality, discarding expired items promptly to maintain standards.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
High School Diploma -
Oakton High School
Vienna, VA06.2025
Skills
Customer service
Positive attitude
Teamwork and collaboration
Problem-solving
Attention to detail
Collaboration and teamwork
Following instructions
Cash handling
Cleaning
Leadership qualities
Workplace safety
Computer skills
Money handling
Languages
Portuguese
Native or Bilingual
French
Elementary
Spanish
Limited Working
Timeline
Team Member
Jets Pizza
02.2026 - Current
Host
Famous Dave's Bar-B-Que
02.2025 - Current
Catering Staff Member
Famous Dave's Bar-B-Que
02.2025 - Current
Server
Famous Dave's Bar-B-Que
02.2025 - Current
Expo Runner
Famous Dave's Bar-B-Que
02.2025 - Current
Team Member
Tropical Smoothie Cafe
08.2023 - 11.2024
High School Diploma -
Oakton High School