ERIKA DIAZ
Hartford,US
Summary
Customer Service Representative experienced in navigating complex agency structures and addressing benefits needs. Delivered exceptional customer satisfaction through effective communication, active listening, and analytical problem-solving. Efficient Production Associate recognized for high productivity and quality control in assembly line management, ensuring safety and meeting project deadlines. Hardworking General Laborer skilled in operating heavy and light equipment, demonstrating reliability in diverse conditions. Committed to taking on new challenges and rapidly mastering new skills.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Production Associate
Nixon Medical
East Hartford, Connecticut
06.2023 - 01.2025
- Operated production machinery to assemble medical devices efficiently.
- Conducted quality inspections to ensure compliance with industry standards.
- Inspected finished products for defects before packing them for shipment.
- Maintained clean and organized workstations for optimal safety and efficiency.
- Assisted in training new associates on equipment operation and safety protocols.
- Sorted items into appropriate bins according to type or size.
Customer Service Professional
H&R Block
Hartford, US
01.2022 - 04.2022
- Provided exceptional customer support to clients during tax preparation processes.
- Problem-solving abilities
- Fluent in Spanish
- Assisted customers by answering questions, responding to inquiries, and handling phone requests.
- Spoke with customers about their tax concerns and desires, quickly grasping issues and applying personal expertise and company procedures to resolve issues and increase sales.
- Informed customers about special pricing and company offerings.
Packaging
Carla's Pasta
South Windsor, US
01.2013 - 08.2020
- Verified product safety by adhering to plant procedures and quality control processes, maintaining high standards.
- Labeled and inspected packaging for accuracy and compliance, facilitating efficient shipment and storage.
- Sorted and weighed products to assess quality and identify defects, ensuring only compliant items were packaged.
Education
GED -
Cherry Hill East High School
Cherry Hill, NJSkills
- Quality inspection
- Product inspection
- Quality assurance standards
- Safety protocols
- Manufacturing support
- Production documentation
- Product packaging
- Packaging and labeling
- Workstation organization
- Scheduling
- Problem solving
- Critical thinking
- Bilingual communication
- Product organization
Languages
English
Professional
A1
Spanish
Professional
A1
Timeline
Production Associate
Nixon Medical
06.2023 - 01.2025
Customer Service Professional
H&R Block
01.2022 - 04.2022
Packaging
Carla's Pasta
01.2013 - 08.2020
GED -
Cherry Hill East High School