ERIKA D. REYES MARTINEZ
Alexandria,VA
Summary
Program Support and Executive Operations Specialist with 10+ years of continuous contractor support to DHS/CBP, providing high-level expertise across acquisition, HR operations, executive administration, project coordination, and data management. Trusted professional with an active Public Trust clearance, experienced in full-cycle recruitment, workforce planning, process improvement, briefing development, and high-visibility front office support. Possesses a Master’s degree in Industrial & Organizational Psychology, bringing advanced knowledge in organizational behavior, performance management, and employee engagement to strengthen mission readiness and organizational effectiveness.
Overview
7
7
years of professional experience
Work History
Program Support Specialist
Systems Panning & Analysis-DHS CBP OA
11.2024 - Current
- Led end-to-end recruitment and onboarding for OA programs, improving hiring timelines by optimizing sourcing and interview coordination.
- Developed onboarding/orientation improvements that increased new-hire readiness and compliance tracking.
- Built and analyzed recruitment data logs in Excel to inform hiring strategy and forecast workforce needs.
- Designed executive-ready briefing decks and presentation materials to support program leadership.
- Supported workforce planning, succession discussions, and retention efforts across OA programs.
- Ensured HR compliance with federal, state, and local guidelines, lowering risk and strengthening policy adherence.
- Managed executive calendars and coordinated meetings across OA, improving scheduling efficiency and eliminating conflicts.
- Supported OA Employee Engagement initiatives by facilitating weekly Coffee Chats attended by 400+ employees, coordinating speakers, managing virtual and in-person logistics, and assisting with planning for larger organizational events to enhance communication and workforce connection.
- Applied Agile methodologies to enhance collaboration within OA teams, accelerating tasks and improving responsiveness.
- Consolidated multiple task responses into clear executive communications, supporting leadership decision-making and accuracy.
- Managed vendor relationships, facilitating effective communication and resolution of issues.
- Created documents, reports, and spreadsheets detailing program information.
Senior Administrative Analyst
ManTech International Corp- DHS CBP OA
01.2020 - 11.2024
- Partnered with hiring managers to forecast hiring needs and develop targeted recruitment materials, increasing applicant quality and efficiency.
- Delivered training on hiring processes and merit principles, enhancing hiring manager capability and compliance.
- Coordinated conditional/final offers, eOPF actions, E-Verify, and suitability steps, ensuring accurate and timely onboarding.
- Represented OA at hiring events, increasing candidate engagement and strengthening employer branding.
- Supported executive tasking operations using Salesforce, improving completion accuracy and reducing overdue tasks by consolidating workflows.
- Planned and executed corporate events, managing logistics, vendor coordination, and onsite execution.
- Managed executive front office workflow for OA leadership, ensuring seamless coordination, timely task resolution, and efficient operational support.
- Acted as a liaison between senior executives, stakeholders, and internal divisions, enhancing communication flow and issue resolution.
- Coordinated complex travel arrangements using Concur, preparing detailed itineraries and ensuring smooth logistics for OA leadership.
- Developed and executed project plans outlining timelines, resources, and risks; conducted post-project evaluations to incorporate lessons learned.
- Managed project timelines and deliverables, ensuring adherence to regulatory requirements and internal policies.
- Facilitated stakeholder meetings to align acquisition strategies with organizational goals and objectives.
Program Executive Support
Agile Group-DHS CBP OFAM
07.2019 - 01.2020
- Managed front-office operations for the Executive Assistant Commissioner and Deputy Executive Assistant Commissioner, coordinating schedules, meetings, read-ahead materials, and high-priority taskings.
- Improved executive workflow by redesigning task tracking and standardizing communication formats, reducing turnaround time.
- Coordinated complex domestic travel using Concur, producing detailed itineraries and ensuring seamless logistics.
- Developed policies, SOPs, and briefing materials to enhance consistency, transparency, and program communication.
- Built Key Performance Indicator dashboards to monitor program performance and inform leadership decision-making.
- Conducted market research and process analyses supporting program planning and operational improvements.
- Produced high-quality briefing decks for senior leadership, synthesizing complex data into clear insights.
Executive Assistant
Insight Global- DHS CBP ES
09.2018 - 07.2019
- Provided comprehensive support to the Executive Assistant Commissioner and Deputy Executive Assistant Commissioner, managing calendars, taskings, correspondence, and executive meetings.
- Coordinated internal/external meetings, briefing development, agendas, and action tracking, ensuring timely follow-through across Enterprise Services offices.
- Strengthened communication between the Deputy Executive Assistant Commissioner’s office and internal stakeholders, improving coordination and workflow transparency.
- Organized executive files, monitored priority emails, tracked requests, and maintained records with accuracy and confidentiality.
- Assisted with special projects and document review to ensure compliance, consistency, and readiness for senior review.
- Trained and mentored junior administrative staff, promoting professional development within the team.
- Facilitated communication between departments, fostering collaboration on enterprise-wide initiatives and projects.
Education
Master of Science - Industrial & Organizational Psychology
Capella University
01.2023
Bachelor of Science - Industrial & Organizational Psychology
University of Puerto Rico
01.2014
Skills
- Microsoft Office Suite
- SharePoint
- Salesforce
- ServiceNow
- Workday
- Oracle
- Office administration
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Program Support Specialist
Systems Panning & Analysis-DHS CBP OA
11.2024 - Current
Senior Administrative Analyst
ManTech International Corp- DHS CBP OA
01.2020 - 11.2024
Program Executive Support
Agile Group-DHS CBP OFAM
07.2019 - 01.2020
Executive Assistant
Insight Global- DHS CBP ES
09.2018 - 07.2019
Bachelor of Science - Industrial & Organizational Psychology
University of Puerto Rico
Master of Science - Industrial & Organizational Psychology
Capella University